JESSICA WHITMAN
San Leandro,CA
Summary
Motivated individual with a passion for service in search of a Healthcare Protection Officer position at BCI company, which will allow for use of social perceptiveness, demonstrated monitoring abilities and a dedication to public service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security
12.2021 - Current
- Customer service, escort staff and members at Kaiser campuses.
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Assist members with complaints and concerns.
- De-escalate hostile patients, assist with code grays in hospital settings
- Secure areas – interior and exterior.
- Conducted regular patrols of key areas to spot and control security concerns.
- Write detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protect facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Respond quickly during emergency situations to reduce opportunity for damage and injury.
- Gather information, identifies, and implement resolution, plan follow-up and log and file incident report to successfully manage complaints.
- Execute security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrol and monitor premises in company vehicle and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Respond quickly to emergency situations to assess and deflect issues.
- Respond quickly to incidents and assessed active situations for security concerns.
Security Officer
Securitas Security Services
01.2015 - 12.2021
- Customer service, escort staff and members at Kaiser campuses
- Assist members with complaints and concerns
- De-escalate hostile patients, assist with code grays in hospital settings
- Secure areas – interior and exterior
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Greeted members professionally and courteously to a welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms and investigated disturbances
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
Safety Aide
Merritt College
09.2014 - 02.2017
- Patrolled school campus, assist staff and students with complaints, concerns, and escorts
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Conducted regular patrols of key areas to spot and control security concerns.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
Cashier
Grocery Outlet
08.2011 - 11.2014
- Customer service, face of store entrance, dealt with complaints, restock shelves
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Administration of Justice
Chabot Community College
Hayward, CACertificate - Cyber Security
Merritt Community College
Oakland, CA01.2024
Associate of Arts - Administration of Justice
Merritt Community College
Oakland, CA05.2019
Skills
- Customer Relationship Building
- Regulatory Compliance
- Asset Protection
- Complex Problem-Solving
- Exceptional Customer Service
- Friendly
- Strong Work Ethic
- Positive
- Security Guard License
- Crisis Intervention Training
- Report Writing
- Word Processing
Skills And Experience
- Experience working in team environments comprised of individuals of diverse cultures and backgrounds
- Work well under pressure to meet deadlines
- Ability to work in a fast-paced, intense environment smoothly
- Able and willing to assist co-workers, supervisors, and clients in a cooperative manner
- Hard worker, quick learner, and ability to assume responsibility
Certification
- Certificate of Achievement – Police Science
- Certificate of Achievement – Corrections
- Emergency Preparedness training
- Interpersonal Communications training
- Dealing with Aggressive Behavior training
- Visteral Training - Physical and course on de-escalation in the hospital settings. Special techniques to physically handle patients without causing harm.
References
References available upon request
Timeline
Security Officer
Allied Universal Security
12.2021 - Current
Security Officer
Securitas Security Services
01.2015 - 12.2021
Safety Aide
Merritt College
09.2014 - 02.2017
Cashier
Grocery Outlet
08.2011 - 11.2014
Administration of Justice
Chabot Community College
Certificate - Cyber Security
Merritt Community College
Associate of Arts - Administration of Justice
Merritt Community College
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