Jessica Whitmire
Cleveland,TX
Summary
Dynamic professional with a proven track record at Anderson Ford, excelling in customer service and relationship building. Skilled in sanitization techniques and kitchen cleaning, I effectively enhanced client satisfaction and loyalty. Adaptable and detail-oriented, I consistently met service goals while training new staff to improve team performance.
Overview
19
19
years of professional experience
Work History
Cleaning Assistant
Self Employed Services
04.2019 - Current
- Learned proper use of cleaning tools and equipment to ensure safety.
- Supported cleaning team by following established protocols and procedures.
- Adapted quickly to new tasks and instructions in fast-paced environment.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Assisted in maintaining cleanliness and organization of assigned areas.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Visually inspected area for overlooked aspects.
Service Advisor
Anderson Ford
08.2007 - 06.2009
- Provided exceptional customer service by addressing inquiries and resolving complaints effectively.
- Coordinated vehicle service appointments, ensuring efficient scheduling and resource allocation.
- Assisted technicians by accurately documenting service recommendations and repair histories.
- Developed strong relationships with customers, enhancing loyalty through personalized follow-up communications.
- Trained new staff on service protocols, improving team efficiency and customer satisfaction levels.
- Analyzed customer feedback to identify trends, driving enhancements in service delivery standards.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Sales Representative
Sprint
01.2007 - 08.2008
- Developed and maintained strong customer relationships to enhance loyalty and drive sales growth.
- Executed comprehensive product demonstrations to educate customers on features and benefits.
- Collaborated with team members to create effective sales strategies tailored to local market trends.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Trained new sales representatives on best practices, product knowledge, and sales techniques.
- Drove revenue through upselling and cross-selling initiatives during customer interactions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
Education
GED -
Tarkington ISD
Cleveland, TX05.2007
Skills
- Kitchen cleaning
- Carpet cleaning
- Waste disposal
- Window cleaning
- Laundry services
- Sanitization techniques
- Customer service
- Computer skills
- Multitasking and organization
- Listening skills
- Attention to detail
- Excellent communication
Timeline
Cleaning Assistant
Self Employed Services
04.2019 - Current
Service Advisor
Anderson Ford
08.2007 - 06.2009
Sales Representative
Sprint
01.2007 - 08.2008
GED -
Tarkington ISD