Jessica Whitworth
Milwaukee
Summary
Dynamic customer support specialist with a strong background in logistics and complaint resolution. Excels in fast-paced environments by effectively managing customer inquiries, streamlining communication processes, and collaborating with teams to enhance operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
Jung Express
Milwaukee
03.2025 - 07.2025
- Provided customer support through phone, email, and text communication in a fast-paced logistics environment
- Troubleshot customer concerns promptly and effectively, balancing speed with quality service to maintain high satisfaction levels
- Assisted customers with delivery concerns, order issues, and service-related questions, ensuring resolutions aligned with customer needs
- Monitored delivery activity and coordinated solutions for delays and non-standard situations, enhancing overall customer satisfaction
- Collaborated with team members to improve response efficiency and ensure positive customer experiences
- Maintained detailed and accurate records of customer interactions, updates, and issue resolutions
- Demonstrated adaptability in handling changing priorities and high-volume support requests
Special Education Teacher
Clark County School District
Las Vegas
08.2013 - 08.2024
- Collaborated with multidisciplinary teams to implement educational and support services, improving overall student outcomes
- Analyzed data to identify issues, determine root causes, and implement effective solutions
- Resolved problems and addressed concerns from students, families, and staff with patience and professionalism
- Supported crisis situations calmly and effectively while maintaining positive relationships
- Translated complex information into clear, understandable communication for families and stakeholders
- Trained staff on technology tools and best practices, enhancing their ability to support student learning
- Managed multiple responsibilities and deadlines in high-pressure environments, ensuring timely completion of essential tasks
Special Education Teacher
NYC Department of Education / Archimedes Academy
Bronx
09.2009 - 06.2013
- Facilitated communication among parents, staff, and administrators to enhance student success
- Streamlined communication processes to improve coordination among stakeholders and foster collaboration
- Addressed concerns and complaints with compassionate, solution-oriented support to strengthen relationships
- Maintained confidential records and ensured compliance with documentation requirements
- Balanced competing priorities and completed tasks accurately within deadlines
Education
Graduate Certificate - Teaching Students With Intellectual Disabilities
University of Nevada, Reno
NV12-2022
Master of Science - Secondary Special Education
City College of New York
New York06-2012
Bachelor of Arts - African American Studies
Northwestern University
Evanston, IL06-2009
Skills
- Customer Support & Client Relations
- Complaint Resolution
- Customer Onboarding
- Multichannel support
- Order Processing
- Customer Feedback Analysis
- CRM tools
- Salesforce (working knowledge)
- Troubleshooting skills
- Record keeping
- Fast-paced multitasking
- Team Collaboration
- Adaptability & Time Management
- Google Suite
- Active listening
Professional Development
High Impact Presentations, Dale Carnegie Training, 1.6 Continuing Education Units (CEUs), 10/10/25
Timeline
Customer Support Specialist
Jung Express
03.2025 - 07.2025
Special Education Teacher
Clark County School District
08.2013 - 08.2024
Special Education Teacher
NYC Department of Education / Archimedes Academy
09.2009 - 06.2013
Graduate Certificate - Teaching Students With Intellectual Disabilities
University of Nevada, Reno
Master of Science - Secondary Special Education
City College of New York
Bachelor of Arts - African American Studies
Northwestern University