Jessica Wienhold
Palestine
Summary
Dynamic veterinary receptionist with a proven track record at Banfield The Pet Hospital, excelling in client relations and appointment scheduling. Demonstrated empathy and sound judgment while enhancing patient flow and satisfaction. Skilled in electronic medical records and effective multitasking, contributing to a positive clinic environment and improved client retention.
Diligent Desired Position with comprehensive background in veterinary front-office operations. Efficiently managed patient scheduling, client communications, and administrative tasks. Demonstrated proficiency in customer service and maintaining detailed medical records.
Veterinary professional with solid history in client interactions and administrative support. Proven track record in managing patient flow and ensuring high-quality service delivery. Collaborative team player known for adaptability and reliability, excelling in fast-paced environments with changing needs.
Experienced with veterinary office procedures and client care. Utilizes excellent communication and organizational skills to facilitate smooth operations. Knowledge of medical terminology and record-keeping ensures accurate and efficient practice management.
Overview
2026
2026
years of professional experience
Work History
Veterinary Receptionist
Banfield The Pet Hospital
2025 - Current
- Supported the veterinary team by preparing examination rooms before appointments.
- Processed payments and managed transactions using practice management software.
- Ensured cleanliness and organization of reception area to enhance client experience.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
Veterinary Receptionist
Banfield Animal Hospital
11.2014 - 2025
- Greeted clients and managed appointment scheduling for veterinary services.
- Assisted in maintaining accurate client records and patient files.
- Provided information on services, procedures, and pricing to clients.
- Handled incoming calls and addressed client inquiries efficiently.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Bank Teller
PNC Bank
03.2012 - 02.2014
- Assisted customers with account inquiries, providing clear information and solutions to enhance satisfaction.
- Maintained cash drawer accuracy through diligent tracking of deposits and withdrawals.
- Collaborated with team members to streamline branch operations, improving workflow efficiency.
- Processed customer transactions efficiently and accurately, ensuring adherence to banking regulations.
Education
Associates - Veterinary Science
Harford Community College
Bel Air, MD05.2001
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Payment processing
- Room preparation
- Sound judgment
- Cleanliness maintenance
- Exam room preparation
- Reception area maintenance
- Reception area upkeep
- Record request management
- Educating owners
- Customer service
- Attention to detail
- Effective multitasking
- Empathy for animals
- Verbal and written communication
- Compassionate care
- Customer interaction
- File organization
- Medication dispensing
- Client relations
- Billing and invoicing
- Appointment scheduling
- Filling prescriptions
- Schedule coordination
- Chart updating
- Appointment setting
- Recordkeeping
- Hospital maintenance
- Documenting medical histories
- Front of house supply stocking
- Animal handling
- Confidentiality
- Veterinary standards and procedures
- Client check-in
- Telephone management
- Discharging patients
- Veterinary software
- Care education
- Follow-up calls
- Front desk operations
- Documentation
- Records management
- Payment collection
- Paperwork coordination
- Electronic medical records
- Patient registration
- Medical records management
- Outpatient care
- Mail management
- Medical terminology
- Patient relations
- Referral verification
- Microsoft office
- Appointment management
- Patient scheduling
- Reminder calls
- Typing and filing
- Patient callbacks
Timeline
Veterinary Receptionist
Banfield Animal Hospital
11.2014 - 2025
Bank Teller
PNC Bank
03.2012 - 02.2014
Veterinary Receptionist
Banfield The Pet Hospital
2025 - Current
Associates - Veterinary Science
Harford Community College
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