Jessica Wilbur
Killeen,TX
Summary
Enthusiastic Banking Specialist with expertise in customer service, cash handling, and data processing. Looking to grow within Extraco Banks.
Overview
10
10
years of professional experience
Work History
Banking Specialist
Extraco Banks
Copperas Cove, TX
08.2023 - Current
- Assist customers with daily transactions, mobile banking, and general banking needs.
- Educate customers on our products and services that fit their financial needs.
- Uncover financial needs through processing daily transactions.
- Assist with shipment and balancing the cash vault.
- Consistently balance my teller drawer accurately and efficiently.
- SWARM and provide excellent customer service to our customers.
- Build strong relationships with our customers to generate leads and FNA's.
Chargeback Specialist
First National Bank Texas
Killeen, TX
12.2021 - 05.2023
- Analyzed chargeback disputes to determine validity.
- Prepared various reports in excel.
- Assisted the fraud department with answering calls and filing fraud disputes.
Receptionist
NETCO Title
Harker Heights, TX
06.2021 - 12.2021
- Handled escrow money and closing costs.
- Exercised verbal communication skills daily over the phone.
- Submitted "One to Four Family Residential" contracts.
- Generated Title Commitments.
- Created loan title policies to send out to mortgage lenders.
Supervisor
First National Bank Texas
Killeen, TX
08.2016 - 05.2021
- Assisted my manager and assistant manager oversee daily processes.
- Trained new hires at my branch.
- Ability to give approvals for check deposits, check holds and transactions over a certain limit.
- Managed cash supply as vault teller for my branch.
- Handled account opening, account maintenance, and loan application procedures.
- Maintained retention for my branch to ensure we would meet audit standards.
Cashier
Target
Harker Heights, TX
10.2015 - 08.2016
- Processed customer transactions efficiently.
- Assisted customers with product inquiries, returns, and online pick up orders.
- Consistently balanced my cash drawer daily.
Education
High School Diploma -
Ellison High School
Killeen, TXNo Degree - General Studies
Central Texas College
Killeen, TXSkills
- Six years banking experience
- Two years computer and excel experience
- Data Processing
- Cash Handling and Management
- Branch Operations
- Financial Reporting
- Eight years customer service experience
Timeline
Banking Specialist
Extraco Banks
08.2023 - Current
Chargeback Specialist
First National Bank Texas
12.2021 - 05.2023
Receptionist
NETCO Title
06.2021 - 12.2021
Supervisor
First National Bank Texas
08.2016 - 05.2021
Cashier
Target
10.2015 - 08.2016
High School Diploma -
Ellison High School
No Degree - General Studies
Central Texas College