Jessica Wilcox
Belmont,NY
Summary
Strong leader and problem-solver, using independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure full ir part time work. Ready to help the team achieve company goals. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Family Dollar
08.2021 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Crew Member
Steak N Shake
03.2015 - 05.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Team Member
Brook's Supermarket
12.2010 - 02.2011
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified all merchandise was properly priced and labeled.
Production Worker
Usa Today
08.2009 - 02.2010
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Participated in regular meetings with team members to discuss production updates.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Collaborated with other departments to optimize production workflows.
Education
None -
Fillmore Central School
Fillmore, NYGED -
Greater Southern Tier BOCES
Belmont05.2016
None - Digital Marketing
Southern New Hampshire University
Hooksett, NHSkills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Store operations
- Team Management
- POS Systems
- Pricing and Markdowns
- Display Setup
- Loss Prevention
- Issue Resolution
- Stock Rotations
- Inventory counting
- Incident Reports
- Marketing and Promotions
- Inventory Management
- Teamwork and Collaboration
- Decision-Making
- Relationship Building
- Goal Setting
- Workplace Cleanliness
- Product packing
- Hand tools
- Materials Handling
- Machine Operation
- Quality Assurance
- Complex Problem-Solving
- Efficient Communication
- Customer Focus
- Positive Attitude
- Teamwork and Communication
- Good Communication
- Strong Work Ethic
- Following Instructions
- Punctual and Dependable
- Production Line Work
- Computer Skills
- Pallet Jacks
- Inventory and Stocking
- Machine Setup and Shutdown
- Honesty and Integrity
- Food Preparation
Timeline
Assistant Store Manager
Family Dollar
08.2021 - 05.2023
Crew Member
Steak N Shake
03.2015 - 05.2015
Team Member
Brook's Supermarket
12.2010 - 02.2011
Production Worker
Usa Today
08.2009 - 02.2010
None -
Fillmore Central School
GED -
Greater Southern Tier BOCES
None - Digital Marketing
Southern New Hampshire University