Jessica Wilcox
Portage
Summary
Results-driven Municipal Finance Professional with over 6 years of expertise in utility and municipal fund accounting. Specializes in general ledger management, budgeting, financial reporting, and PSC regulatory compliance. Experienced in utility rate administration and cash management, while enhancing financial processes for efficiency. Cross-trained as Deputy Treasurer with comprehensive knowledge in citywide fund accounting and treasury operations.
Overview
8
8
years of professional experience
Work History
Accountant / Deputy Treasurer (Cross-Trained)
City of Baraboo – Finance Department
Baraboo
01.2026 - Current
- Perform general ledger accounting and fund reconciliations
- Assist with financial statements and audit support schedules
- Support budget preparation and amendments
- Process accounts payable and vendor reconciliations
- Assist with cash receipting, deposits, and treasury functions
- Support tax-related processes and special assessments
- Provide backup support to City Treasurer operations
Utility Accounting and Office Manager
City of Baraboo – Utilities
Baraboo
07.2024 - Current
- Supervise utility billing staff and ensure PSC compliance and internal controls
- Prepare journal entries, reconciliations, and financial reporting (monthly/annual)
- Support budgeting including PILOT calculations, depreciation, and amendments
- Lead audit preparation and coordinate with external auditors
- Manage PSC reporting, filings, and rate administration
- Oversee utility billing accuracy, rate implementation, and collections
- Process AP/AR transactions with proper fund coding
- Manage payroll inputs and employee leave tracking
- Oversee utility cash accounts and fund transfers with City Treasurer
Utility Billing Coordinator
Sun Prairie Utilities
Sun Prairie
07.2021 - 07.2024
- Managed multi-service utility billing (water, sewer, electric, stormwater, fire protection)
- Processed billing cycles, rate structures, and account adjustments
- Maintained sales journals and AR reconciliations
- Processed ACH payments and bank submissions
- Supported PSC/DNR reporting and audit preparation
- Managed customer accounts and billing disputes
- Ensured accuracy of high-volume and large commercial accounts
Utility Billing Technician
City of Baraboo – Utilities
Baraboo
06.2020 - 07.2021
- Processed utility billing and account maintenance
- Managed delinquent accounts and disconnection workflows
- Provided customer service and billing support
- Assisted with regulatory tracking and reporting
- Developed compliance tracking database (lead service lines)
Administrative Assistant / Utility Account Clerk
City of Portage
Portage
05.2018 - 07.2021
- Coordinated utility account setup and provided billing support to ensure accurate customer service
- Assisted with billing workflows and customer service
- Coordinated administrative tasks and communication efforts to improve operational efficiency.
- Gathered and organized agendas, council packets, and municipal documents to prepare for meetings.
Education
Associate of Applied Science - Accounting
Madison Area Technical College
11-2026
Associate of Applied Science - Business Administrative Professional
Madison Area Technical College
01-2024
Skills
- General ledger management
- Journal entries
- Financial reporting
- Budget management
- Audit coordination
- Accounts payable and receivable
- Payroll processing
- Cash management
- Regulatory compliance (PSC)
- Utility rate administration
- Asset accounting
- Debt collection
- Customer service and conflict resolution
Professional Development
- MEUW Accounting & Customer Service Seminars
- NorthStar Billing & Customer Service Conference (2022)
- Strategic Planning Committee – Utility Operations
- Election Poll Worker – City of Portage
Timeline
Accountant / Deputy Treasurer (Cross-Trained)
City of Baraboo – Finance Department
01.2026 - Current
Utility Accounting and Office Manager
City of Baraboo – Utilities
07.2024 - Current
Utility Billing Coordinator
Sun Prairie Utilities
07.2021 - 07.2024
Utility Billing Technician
City of Baraboo – Utilities
06.2020 - 07.2021
Administrative Assistant / Utility Account Clerk
City of Portage
05.2018 - 07.2021
Associate of Applied Science - Accounting
Madison Area Technical College
Associate of Applied Science - Business Administrative Professional
Madison Area Technical College