Jessica Wiley
Topeka,KS
Summary
Administrative Specialist with extensive experience at KPERS, recognized for excellence in customer service and document management. Proficient in spreadsheet tracking and maintaining confidentiality, ensuring efficient processing of inquiries. Resourceful and detail-oriented, consistently achieving successful outcomes in high-pressure environments. Seeking hybrid or remote opportunities to leverage expertise in enhancing operational effectiveness. Seeking Hybrid or Remote positions.
Overview
7
7
years of professional experience
Work History
Administrative Specialist
KPERS
Topeka, KS
07.2025 - Current
- Sorted outgoing and incoming mail using automated equipment for company operations.
- Organized necessary support equipment and materials for efficient sorting processes.
- Lifted and carried moderate to heavy mail and packages while maintaining prolonged standing.
- Greeted and interacted with customers to deliver exceptional front desk coverage.
Benefits Representative I
KPERS
Topeka, KS
06.2024 - 07.2025
- Answered incoming calls from KPERS members and retirees regarding retirement inquiries.
- Counseled individuals in a call center environment on benefits, insurance options, and services.
- Provided guidance on retirement planning, service credit purchases, and death claims.
- Calculated benefit estimates and assisted employers with membership information.
- Worked independently while collaborating effectively with team members.
- Demonstrated familiarity with State of Kansas procedures to enhance service delivery.
Executive Administrative Assistant
Nuthera Labs - True Level Investments Inc
Riverside, MO
04.2023 - 03.2024
- Reviewed and managed vendor contracts to ensure compliance and cost-effectiveness.
- Created vendor and contract orders for daily supply needs.
- Served as administrative liaison between executives and vendors.
- Tracked shipments of all vendor orders daily to maintain inventory accuracy.
- Maintained invoice system for vendors and contractors, ensuring timely payments.
- Monitored office supplies and PPE inventory to support facility operations.
- Organized meetings and travel arrangements for executive dinner meetings.
- Coordinated appointments using Google Workspace for efficient scheduling.
Senior Annuity Operations Specialist and Diversity, Equity, and Inclusion Committee Member
Advisors Excel
Topeka, KS
10.2018 - 04.2023
- Collaborated with financial agents nationwide to facilitate annuity business operations.
- Processed new business annuity applications for multiple insurance carriers efficiently.
- Conducted follow-up calls and emails to ensure timely processing of pending applications.
- Maintained communication with advisors and office staff regarding the status of pending business.
- Confirmed fund transfers by diligently liaising with transfer companies.
- Recorded application statuses in internal tracking systems for accurate reporting.
- Demonstrated ability to work independently while contributing as an effective team member.
- Possessed strong knowledge of various insurance carriers and financial institutions.
Education
Bachelor of Arts - Liberal Arts, Sociology
Fort Hays State University
Hays, KS05.2011
40+ Hours Online CPE Webinars and Courses - Accounting
Surgent CPE
OnlineSkills
- Spreadsheet management and data archiving
- Data entry and document handling
- Mail sorting and processing
- Travel coordination and scheduling
- Information confidentiality practices
- Calendar organization and management
- Annuity and insurance expertise
- Invoice processing and financial documentation
- Administrative support and office administration
- Executive assistance and support services
- Multi-line phone operation skills
- Financial terminology proficiency
- Customer service orientation and relations
- Resourcefulness in problem-solving
- Call center operations experience
- Microsoft Outlook proficiency and usage
- Google Workspace applications familiarity
- Salesforce CRM knowledge
- Orion system navigation skills
- Microsoft Office 365 capabilities
- CRM software proficiency
- Zoom application usage skills
- Teams collaboration tools expertise
- Multi-screen navigation skills in online environments
- Focus maintenance in hybrid work settings
- Firelight system familiarity
- IRA and brokerage knowledge
References
References available upon request.
Timeline
Administrative Specialist
KPERS
07.2025 - Current
Benefits Representative I
KPERS
06.2024 - 07.2025
Executive Administrative Assistant
Nuthera Labs - True Level Investments Inc
04.2023 - 03.2024
Senior Annuity Operations Specialist and Diversity, Equity, and Inclusion Committee Member
Advisors Excel
10.2018 - 04.2023
Bachelor of Arts - Liberal Arts, Sociology
Fort Hays State University
40+ Hours Online CPE Webinars and Courses - Accounting
Surgent CPE