Jessica Wilkes
Fort Plain,NEW YORK
Summary
Dynamic operations professional with a proven track record at HMS Host International, excelling in resource allocation optimization and team training. Recognized for enhancing efficiency through operational data analysis and fostering a collaborative environment. Committed to safety compliance and continuous improvement, driving significant operational success and employee retention.
Overview
23
23
years of professional experience
Work History
Yard Coordinator
Target DC
Amsterdam, NY
10.2021 - Current
- Coordinated daily yard activities to ensure efficient loading and unloading of freight.
- Assisted in training new team members on safety protocols and yard procedures.
- Communicated effectively with drivers and warehouse staff to streamline operations.
- Conducted regular inspections of yard equipment to ensure compliance with safety standards.
- Developed schedules for yard operations, optimizing resource allocation and workflow.
- Oversaw daily operations in the yard, identifying areas for improvement and implementing appropriate changes.
- Led initiatives to improve yard layout, enhancing productivity and reducing delays.
- Served as a liaison between Yard Coordinators from different shifts, facilitating seamless handovers during shift changes.
- Conducted quality audits on processes and procedures within the yard environment, leading to continuous improvements.
- Contributed to development, implementation, and execution of maintenance programs.
Operations Clerical
Target DC
07.2012 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Operations Manager
HMS Host International
11.2002 - 07.2012
- Streamlined operational processes to enhance efficiency and reduce waste across multiple locations.
- Led cross-functional teams in implementing new service protocols, improving customer satisfaction ratings.
- Developed training programs for staff, fostering a culture of continuous improvement and skill enhancement.
- Analyzed operational data to identify trends, driving strategic decisions that increased profitability.
- Managed inventory systems to ensure optimal stock levels and minimize supply chain disruptions.
- Coordinated with vendors to negotiate contracts, achieving cost savings without compromising quality standards.
- Oversaw compliance with health and safety regulations, ensuring a secure environment for employees and customers.
- Implemented performance metrics to monitor team productivity, resulting in improved operational outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Education
Bachelor of Science -
Southern New Hampshire University
Hooksett, NH11.2025
Skills
Yard operations coordination
Safety compliance enforcement
Team training and development
Resource allocation optimization
Quality audits execution
Shift handover facilitation
Operational data analysis
Shipping and receiving
Warehouse operations
Load planning
Scheduling expertise
Yard safety procedures
Multitasking capacity
Teamwork and collaboration
Problem-solving
Attention to detail
Leadership skills
Problem-solving abilities
Reliability
Timeline
Yard Coordinator
Target DC
10.2021 - Current
Operations Clerical
Target DC
07.2012 - 10.2021
Operations Manager
HMS Host International
11.2002 - 07.2012
Bachelor of Science -
Southern New Hampshire University