JESSICA WILLARD
San Tan Valley,AZ
Summary
Dynamic professional in student health management and emergency care, dedicated to promoting wellness through effective communication and comprehensive health education. Proven ability to maintain accurate health records while fostering a safe and supportive school environment. Committed to enhancing student well-being and ensuring access to essential health resources. Expertise in collaborating with diverse stakeholders to implement health initiatives that positively impact student outcomes.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Health Aide
American Leadership Academy
12.2021 - Current
- Administered first aid and emergency care to students, ensuring timely medical attention.
- Collaborated with parents and teachers to address student health concerns and support individual needs.
- Maintained accurate health records, ensuring compliance with state regulations and school policies.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Facilitated early detection of health issues by conducting routine screenings for vision, hearing, among others.
- Implemented care plans for patient treatment after assessing physician medical regimens.
Front Desk Receptionist/medical Assistant (for Dr. Freestone)
Modern Foot & Ankle Centers
06.2020 - 11.2021
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved customer issues quickly and notified office manager immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel within 5 minutes to ensure timely communication.
- Maintained files and records by implementing organized filing systems to enhance office efficiency.
- Resolved customer issues promptly and notified office manager of escalated problems to facilitate swift action.
- Kept accounts in balance and ran daily reports to verify totals.
- Dr. Freestone started a New Company and left Advanced Foot and Ankle
Medical Assistant (for Dr. Freestone)
Advanced Foot & Ankle Specialists of Arizona
10.2018 - 05.2020
- Maintained detailed records of test results and patient information in computer system to ensure accurate patient care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Ensured availability of medical supplies for patient care in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- Prepared initial patient charts for admission.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine the purpose of visit, and record medical history.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Medical Assistant
Pinon Hills Ear, Nose, Throat & Allergy Specialists
01.2015 - 12.2017
- Operated various computer applications to enhance workflow efficiency
- Handled incoming telephone calls to assist patients and staff
- Received patients at the front desk to facilitate check-in process
- Updated and filed patient medical records to ensure accurate and accessible patient information
- Collecting and preparing laboratory specimens
- Scheduling surgeries
- Updating and filing patient medical records
- Coding and filling out insurance forms
- Prepared patients for examination by gathering medical histories and ensuring comfort for optimal physician assessment
- Scheduling Surgery's
- Processed prescription refills
Administrative Hospice Assistant
Basin Home Health & Hospice
06.2014 - 12.2015
- Streamlined patient chart preparation to enhance workflow.
- Prepared and distributed notice of election for stakeholders.
- Conducted hospice CAHPS surveys to evaluate patient satisfaction.
- Checking RN documentation daily to make sure input is correct.
- Order supplies.
- Input medication invoices.
- Insurance prior authorizations.
- Run insurance eligibility.
- Utilized Meditech software for managing patient records and data.
- Managed patient data using Allscripts to streamline healthcare processes.
Certified Nursing Assistant
Basin Home Health & Hospice
06.2012 - 06.2014
- Monitored vital signs, such as blood pressure and pulse.
- Supported patients with personal hygiene to promote comfort and dignity.
- Assisted patients with mobility between beds, baths, and wheelchairs. in and out of beds, baths, and wheelchairs.
- Assisted patients with hygiene.
- Documented and communicated unusual circumstances in patients' condition or environment to ensure timely intervention.
Education
Certified Nursing Assistant - Certified Nursing Assistant
San Juan College
Farmington, NM05-2003
Certificate - Phlebotomy
Southwest Phlebotomy
Albuquerque, NMHigh School Diploma - undefined
Farmington High School
Farmington, NM01-2003
Skills
- Medication administration
- Vital signs
- Documentation
- Patient-focused care
- Attention to detail
- Efficient and reliable
- Fast learner
- Adaptable
- Reliable
- Patient record management
- Vital sign monitoring
- Medication management
Certification
- CNA - Certified Nursing Assistant
- Certified Phlebotomist
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Health Aide
American Leadership Academy
12.2021 - Current
Front Desk Receptionist/medical Assistant (for Dr. Freestone)
Modern Foot & Ankle Centers
06.2020 - 11.2021
Medical Assistant (for Dr. Freestone)
Advanced Foot & Ankle Specialists of Arizona
10.2018 - 05.2020
Medical Assistant
Pinon Hills Ear, Nose, Throat & Allergy Specialists
01.2015 - 12.2017
Administrative Hospice Assistant
Basin Home Health & Hospice
06.2014 - 12.2015
Certified Nursing Assistant
Basin Home Health & Hospice
06.2012 - 06.2014
High School Diploma - undefined
Farmington High School
Certificate - Phlebotomy
Southwest Phlebotomy
Certified Nursing Assistant - Certified Nursing Assistant
San Juan College