Jessica Willems
Tucson,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Carhop/Drive-Thru Cashier
Sonic Drive thru
Tucson, AZ
11.2025 - Current
- Delivered food and beverages to customers in a timely manner.
- Maintained cleanliness and organization of the drive-thru area.
- Operated point-of-sale system for order processing and payments.
- Collaborated with kitchen staff to ensure order accuracy.
- Followed safety and hygiene standards during food preparation.
- Managed customer inquiries and resolved issues effectively.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Verified orders and bagged items for easy transport.
- Communicated effectively with co-workers regarding order status or customer requests.
- Cleaned tables and chairs, swept floors, and performed other general cleaning duties as needed.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Operated cash register accurately and efficiently to process customer payments.
- Offered customers carry-out service at completion of transaction.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
Store Associate
7 Eleven Gas Station
Tucson, Arizona
07.2025 - 11.2025
- Assisted customers with purchases and inquiries at a busy convenience store.
- Maintained cleanliness and organization of store shelves and displays.
- Operated cash register, processing transactions accurately and efficiently.
- Restocked merchandise, ensuring optimal product availability for customers.
- Monitored inventory levels, reporting discrepancies to management promptly.
- Collaborated with team members to enhance customer service experience.
- Enforced store policies regarding safety and security procedures diligently.
- Demonstrated excellent customer service skills at all times.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
- Assisted with loading and unloading deliveries from vendors.
- Processed returns and exchanges according to company policy.
- Followed loss prevention guidelines to deter theft.
Customer Service Cashier
Valero Gas Station
Tucson, AZ
04.2025 - 06.2025
- Balanced cash drawers at the end of each shift.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Informed customers of in-store promotions or pricing specials.
- Collected credit card and cash payments to complete transactions for customer orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Shift Manager
Papa John's Pizza
Tucson, AZ
04.2025 - 05.2025
- Ensured compliance with health and safety regulations during food preparation.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Communicated with other shift managers to facilitate continuum of customer service.
- Ensured compliance with food safety regulations and quality standards.
- Maintained cleanliness and organization of work area.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
Baker, prep cook, cashier, dishwasher, food runner
Cafe 54
Tucson, AZ
10.2024 - 01.2025
- Bake cookies, rolls, cakes
- Prep hummus, tuna salad, dressings
- Cut fruits, vegetables, meat
- Wash dishes
- Run food to customers
- Cashier register
- Place orders
- Sweep
- Mop
- Polish cups and silverware
- Take trash out
- Clean bathrooms
Dog bather
Jackie's k-9 Korral
Tucson, AZ
06.2017 - 09.2017
- Bathe dogs
- Dry dogs
- Hold dogs for trims and nail clippings
- Clean bathroom
- Clean kennels
Prep cook
Marco's Pizza
Tucson, AZ
07.2008 - 08.2008
- Answer phones
- Computerize orders
- Fold boxes
- Sweep
- Mop
- Stock
Dishwasher
Denny's Restaurant
Tucson, AZ
04.2008 - 07.2008
- Wash dishes
- Degrease pots, pans and kitchen hood
- Clean bathrooms
- Bus tables
- Take grease out
- Stock dishes
- Clean dishwasher
Shift Manager
Papa John's Pizza
Tucson, AZ
10.2007 - 04.2008
- Answer phones, computerize orders, make pizzas
- I lead employees, inventory, commissary orders, DOR reports
- Sweep, mop, stock, money counts, safe drops, security shutdown, key holder
Prep cook
Arby's sandwiches
Tucson, AZ
03.2007 - 04.2007
- Make sandwiches
- Cut meat
- Sweep
- Mop
- Stock
Customer service representative
Papa John's Pizza
Tucson, AZ
09.2006 - 03.2007
- Answer phones
- Fold boxes
- Sweep
- Mop
- Stock
- Wash windows
Shift Manager
Domino's Pizza
Tucson, AZ
05.2005 - 06.2006
- Answer phones, computerize orders, stretch dough, make pizzas
- Box pizzas, send drivers out, fold boxes
- Inventory, commissary orders, DOR reports, cash counts, safe drops
- Sweep, mop, stock, clean, driver tip counts, credit card counts, security codes, shutdown, key holder
- Take weekly paperwork to the main office at 2:30 a.m
- On my bicycle
- Excellence!
Shift Manager
Tantastic Tanning
Tucson, AZ
02.2006 - 05.2006
- Sell lotions and tanning packages deals
- Work with computer automated tanning booths
- Clean tanning beds
- Vacuum
- Count money
- Stock
- Opening shift
Dog caregiver
Petshotel plus
Tucson, AZ
02.2005 - 05.2005
- Bathe dogs
- Walk dogs
- Give dogs playtime
- Feed dogs
- Clean kennels
- Hose floor
- Dispense medications
Graveyard drive-thru cashier
Jack in the box
Tucson, AZ
12.2003 - 04.2004
- Accept orders from customers through headset
- Cash customers out at the window, money exchange
- Prepare and serve food through window
- Clean lobby, sweep, mop, stock, degrease, flip burgers
Customer service representative
Kentucky fried chicken
Tucson, AZ
08.2003 - 11.2003
- Make mashed potatoes
- Make gravy
- Bake biscuits
- Make coleslaw
- Wash dishes
- Oven work, graveyard
Prep cook
Famous Dave's
Tucson, AZ
02.2003 - 04.2003
- Peel and cut potatoes
- Stock
- Clean tables
- Bus tables
- Clean windows
- Sweep, mop, clean bathrooms
Political surveyor
Parker Consulting
Tucson, AZ
02.2002 - 09.2002
- Call consumers, ask consumer to take a 1 hour survey
- Phone and computer multi-tasking
Construction clean-up
Labor Ready
Tucson, AZ
01.2002 - 02.2002
- Boulder moving
- Shovel dirt
- Sweep
- Shovel debris
- Haul debris to dumpster with wheel barrel
Dishwasher, busser
Luby's Cafeteria
Tucson, AZ
07.2001 - 11.2001
- Cut vegetables
- Bus tables
- Wash dishes
- Clean dishwasher machine
- Sweep, mop, vacuum, stock, serve food
Customer service representative
Eegee's
Tucson, AZ
04.2001 - 07.2001
- Make sandwiches
- Fry French fries
- Move plushies to containers
- Cash out customers' orders
- Clean tables, sweep mop, stock, clean bathrooms
Waitress
Cory's Cafe
Tucson, AZ
05.2001 - 06.2001
- Get customer's order
- Serve orders
- Clean tables
- Make coffee
- Sweep, mop, stock dishes
Busser/ Server
Grandy's Restaurant
Tucson, AZ
03.2001 - 04.2001
- Serve food
- Take food orders
- Prep food
- Sweep, mop, stock
Customer service representative
Quikmart
Tucson, AZ
03.2001 - 04.2001
- Convenience services
- Lottery ticket sales
- Register work
- Clean, stock, make coffee
- Sweep, mop, sell cigarettes
Graveyard drive-thru cashier
Burger King
Tucson, AZ
01.2001 - 04.2001
- Drive thru cashier
- Money exchange
- Count drawer
- Serve food through window
- Wash dishes
- Sweep, mop, stock, work with fryer, flip burgers
Server
Cascades of Tucson
Tucson, Arizona
01.2001 - 01.2001
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Cleaned tables and chairs to prepare dining area for next customers.
Usher
Arizona Ushering Service
Tucson, AZ
06.1998 - 08.1998
- Accept tickets for seats
- Seat customers
- Clean aisles after hockey games
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Communicated with other shift managers to facilitate continuum of customer service.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
Education
High school or equivalent - Media Arts/ Photography
Pueblo High Magnet School
Tucson, AZ02.2000
Skills
- Microsoft Office
- Baking
- Customer service
- Management
- Food safety and sanitation
- Ingredient measurement
- Time management
- Inventory management
- Cleanliness standards
- Active listener
- Team player
- Pastry preparation
- Safe knife handling
- Recipe interpretation
- Excellent math skills
- Opening and closing duties
- Multitasking and organization
- Inventory reporting
- Professional telephone manner
- Dough handling
- Staff training
- Sales techniques
- Employee mentoring
- Customer relations
- Data interpretation
- Inventory control
- Staff supervision
Personal Information
Age: 42
Timeline
Carhop/Drive-Thru Cashier
Sonic Drive thru
11.2025 - Current
Store Associate
7 Eleven Gas Station
07.2025 - 11.2025
Customer Service Cashier
Valero Gas Station
04.2025 - 06.2025
Shift Manager
Papa John's Pizza
04.2025 - 05.2025
Baker, prep cook, cashier, dishwasher, food runner
Cafe 54
10.2024 - 01.2025
Dog bather
Jackie's k-9 Korral
06.2017 - 09.2017
Prep cook
Marco's Pizza
07.2008 - 08.2008
Dishwasher
Denny's Restaurant
04.2008 - 07.2008
Shift Manager
Papa John's Pizza
10.2007 - 04.2008
Prep cook
Arby's sandwiches
03.2007 - 04.2007
Customer service representative
Papa John's Pizza
09.2006 - 03.2007
Shift Manager
Tantastic Tanning
02.2006 - 05.2006
Shift Manager
Domino's Pizza
05.2005 - 06.2006
Dog caregiver
Petshotel plus
02.2005 - 05.2005
Graveyard drive-thru cashier
Jack in the box
12.2003 - 04.2004
Customer service representative
Kentucky fried chicken
08.2003 - 11.2003
Prep cook
Famous Dave's
02.2003 - 04.2003
Political surveyor
Parker Consulting
02.2002 - 09.2002
Construction clean-up
Labor Ready
01.2002 - 02.2002
Dishwasher, busser
Luby's Cafeteria
07.2001 - 11.2001
Waitress
Cory's Cafe
05.2001 - 06.2001
Customer service representative
Eegee's
04.2001 - 07.2001
Busser/ Server
Grandy's Restaurant
03.2001 - 04.2001
Customer service representative
Quikmart
03.2001 - 04.2001
Server
Cascades of Tucson
01.2001 - 01.2001
Graveyard drive-thru cashier
Burger King
01.2001 - 04.2001
Usher
Arizona Ushering Service
06.1998 - 08.1998
High school or equivalent - Media Arts/ Photography
Pueblo High Magnet School