Jessica Williams
Fort Lauderdale,FL
Summary
An organized professional with proven leadership, and guidance skills. Possess a strong track record in improving results and metrics. Ability to resolve conflicts and problems professionally, while being a team player. Skilled at communicating complex information in a simple manner. Looking to contribute my knowledge and skills to a company that offers gradual growth and career development.
Overview
11
11
years of professional experience
Work History
Department Manager
H&M
08.2021 - 04.2023
- Oversees multiple departments throughout the store
- Drive recruitment process and training & development
- Visual merchandising.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maintained positive customer relations
- Worked well in a team setting, providing support and guidance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Abercrombie & Fitch
08.2017 - 04.2021
- Create reports,analyze and interpret retail data
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Customer engagement
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Sales Associate
Macy's
11.2011 - 05.2013
- Implement store policies and procedures
- Shrink Reductions
- Create reports, analyze and interpret retail data
- Drive recruitment process and training & development
- Store presentation and visual merchandising
- Stockroom organization and management
- Coordinate operations and ensure schedules and objectives are met
- Communicated merchandise needs and implemented actions plans
- Ensure customer satisfaction through sale service
- Remain knowledgeable on products offered and discuss available options
- Greeting customers
- Assisted in driving and exceeding sales goals.
Education
Bachelor of Arts in Communication - Public Relations (English Minor)
FLORIDA GULF COAST UNIVERSITY
Fort Myers, FL05.2016
Skills
- TIME MANAGEMENT
- Shrink Reductions
- Microsoft Office
- PROBLEM SOLVING
- COMMUNICATION
- Customer relations
- Workflow Coordination
- EMERGENCY RESPONSE
Timeline
Department Manager
H&M
08.2021 - 04.2023
Assistant Manager
Abercrombie & Fitch
08.2017 - 04.2021
Sales Associate
Macy's
11.2011 - 05.2013
Bachelor of Arts in Communication - Public Relations (English Minor)
FLORIDA GULF COAST UNIVERSITY