Jessica Williams
Customer Service Representative
Bismarck,ND
Summary
Experienced professional with strong leadership and relationship-building skills. Motivated with solid experience managing all levels of large scale projects, including budgeting and administration. Exceptional leader talented at communicating, organizing and preparing documents. Technically-savvy with outstanding relationship building, training and presentation skills. Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
25
25
years of professional experience
Work History
Customer Service Representative II
City Of Bismarck
Bismarck, ND
09.2023 - Current
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Legal Secretary
Gellhaus & Gellhaus
Aberdeen, SD
01.2023 - 09.2023
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Streamlined office procedures for increased efficiency in handling legal matters.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
- Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Coordinated meetings, conferences, and travel arrangements for attorneys, ensuring seamless scheduling across the firm.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Contributed to positive client experiences by offering attentive support during consultations with attorneys.
- Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
- Supported attorneys during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Organized files for court proceedings.
- Filed documents with courts on behalf of attorney.
- Received and placed telephone calls to clients and prospective clients.
- Scheduled all appointments, appearances and briefings.
- Diligently edited legal correspondence for grammar and spelling.
- Created, indexed, and maintained client binders.
- Obtained signatures from attorneys for legal documents.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Screened telephone calls and forwarded to appropriate departments.
- Developed and maintained filing and retrieval systems.
- Transcribed legal documents and phone conversations.
- Answered and directed calls using multi-line switchboard.
Legal Secretary
Rapkoch Law
Britton, SD
10.2019 - 01.2023
- Improved client satisfaction by effectively managing case files and maintaining strong communication with clients.
- Enhanced attorney efficiency by providing meticulous proofreading and editing support for legal documents.
- Streamlined office operations with the timely drafting of legal correspondence, memos, and court filings.
- Reduced errors in legal documents by diligently reviewing drafts for accuracy, clarity, and proper formatting.
- Facilitated smooth court proceedings through proficient scheduling of meetings, depositions, and hearings.
- Maintained an organized filing system for efficient retrieval of legal documents and client information.
- Collaborated with attorneys to prepare accurate trial notebooks containing essential case materials.
- Managed billing processes to ensure timely payment from clients and minimize outstanding balances.
- Optimized attorney productivity through expert coordination of travel arrangements and calendar management.
- Supported litigation teams during trials with seamless organization of exhibits and witness testimony materials.
- Assisted attorneys in staying compliant with court rules by tracking deadlines for motions, responses, and other filings.
- Performed conflict checks on potential clients to maintain ethical standards within the firm''s practice areas.
- Served as liaison between attorneys and clients fostering a positive relationship while addressing inquiries promptly.
- Ensured confidentiality of sensitive client information through strict adherence to privacy policies when handling documents.
- Obtained signatures from attorneys for legal documents.
- Received and placed telephone calls to clients and prospective clients.
- Answered and directed calls using multi-line switchboard.
- Developed and maintained filing and retrieval systems.
- Organized files for court proceedings.
- Scheduled all appointments, appearances and briefings.
- Filed documents with courts on behalf of attorney.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Diligently edited legal correspondence for grammar and spelling.
- Transcribed legal documents and phone conversations.
- Developed and maintained positive relationships with clients and colleagues.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Assisted with preparation of trial materials and documents.
Customer Care Specialist
International Certification Services, Inc.
Medina, ND
02.2008 - Current
- Worked directly with Handler clients to achieve certification into the National Organic Program
2nd Assistant Manager
McDonalds
Bismarck, ND
11.2000 - 05.2006
I first started as crew member and worked in all areas and worked my way up to a shift manager and then a 2nd assistant manager. When I was a shift manager and a 2nd assistant manager I ordered all of the products that McDonald sold at that time and kept track of the inventory. I also created the crew members work schedule for a month at a time. When I worked a shift I always did the deposit of all the tills at the end of my shift.
Manager
Friends Bar & Grill
Streeter, ND
05.2006 - 09.2007
I managed the bar and grill. I worked as a bartender and a waitress at times. I did the ordering of the liquor, cleaning supplies, bar supplies, and kitchen supplies. I also created the employee scheduling for the week(s). I help organize the vents that were happening at the bar and scheduled any bands, DJ's, and etc if the bar was having an event. I also did the deposit of the till when I worked shifts and I did the payroll for all of the employees when it was paid period. I attended Board Meeting when our board got together to discuss items going on within the bar and grill. I hired and fired employees if I needed to.
Housekeeper and Nurses Aide
Gackle Care Center
Gackle, ND
10.2007 - 02.2008
I cleaned the clients rooms and I helped with making sure the clients got dressed, fed, and bathed.
Hostess
Wagon Wheel
Jamestown, ND
06.1999 - 08.2000
I opened the restaurant in the morning and worked until after lunch rush. I helped seat people, worked the till, and also took some orders sometimes. At the end of my shift I did a deposit of the till. When I opened the restaurant I started the coffee, I turned on all the lights, made sure everything was clean and etc.
Education
Associate of Science - Criminal Justice
Bismarck State College
Bismarck, ND2002
High School Diploma - undefined
Gackle Streeter Public School
Gackle, ND1999
Skills
- Budgeting and finance
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Powerful negotiator
- Team leadership
- Data management
- Staff Training
- Stocking and Replenishing
- Report Preparation
- Report Transcription
- Credit Card Payment Processing
- Customer Relations
- Account Management
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Report Creation
- Clerical Support
- Quality Control
- Conflict Mediation
- Order and Refund Processing
- Technical Support
- Time Management
- Adobe Systems Adobe Acrobat
- Problem-Solving Ability
- Billing Adjustments and Refunds
- Process Transactions
- Intuit QuickBooks
- Conflict Resolution
- Travel Planning
- Customer Data Confidentiality
- Money Handling Abilities
- Multi-Line Phone Talent
- Reading Comprehension
- Document and Records Management
- Records Preparation
- Grammar
Timeline
Customer Service Representative II
City Of Bismarck
09.2023 - Current
Legal Secretary
Gellhaus & Gellhaus
01.2023 - 09.2023
Legal Secretary
Rapkoch Law
10.2019 - 01.2023
Customer Care Specialist
International Certification Services, Inc.
02.2008 - Current
Housekeeper and Nurses Aide
Gackle Care Center
10.2007 - 02.2008
Manager
Friends Bar & Grill
05.2006 - 09.2007
2nd Assistant Manager
McDonalds
11.2000 - 05.2006
Hostess
Wagon Wheel
06.1999 - 08.2000
Associate of Science - Criminal Justice
Bismarck State College
High School Diploma - undefined
Gackle Streeter Public School
Similar Profiles
RYAN NICKLOSRYAN NICKLOS
Equipment Operator at City of BismarckEquipment Operator at City of Bismarck
Whitnie OlsenWhitnie Olsen
Senior Administrative Assistant at City of BismarckSenior Administrative Assistant at City of Bismarck
JESSICA WILLIAMSJESSICA WILLIAMS
Customer Service Representative II at City Of BismarckCustomer Service Representative II at City Of Bismarck
Brayson J BarnhardtBrayson J Barnhardt
Sales Associate at ScheelsSales Associate at Scheels
BRITTNEY KAISERBRITTNEY KAISER
Part-Time Firefighter at Mandan Fire DepartmentPart-Time Firefighter at Mandan Fire Department