Jessica Williams
Oakland,CA
Summary
Dear hiring manager, I would like to tell you about my previous call-handling experience I previously worked for multiple companies my job responsibilities included answering customer questions including sales, complaints, appointments, and schedules. I would also like to note It has also taught me to multitask using the computer while using the phone with the ability to quickly think and research. I am adaptable and have overall patience for any situation.
Overview
2
2
years of professional experience
Work History
Sales Return Specialist
Amazon
07.2023 - Current
- Inspected customer return for damage while checking the correct label and package
- Investigated and resolved customer inquiries and complaints quickly while keeping a positive attitude.
- Educated customers about billing, payment processing, and when they would receive their refunds.
- Maintained up-to-date knowledge of product and return needs due to the vendor choice.
- Exhibited high energy and professionalism when dealing with multiple customers
Data Entry Customer Service
Jacks Tire And Oil
04.2022 - 01.2023
- Typing customer orders in the database
- Reviewed, corrected or deleted data, verifying customer and account information
- Creating invoices for customers for their orders
- Billing invoices for customers while contacting customers for their payment options
- Creating P.o (purchase orders) customers
- Contacted customers via phone or email to address order inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Caregiver
Home Instead
01.2022 - 04.2022
- Maintained telephone and radio contact with the supervisor to receive instructions on clients' need
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.
- I kept the client's family up to date of any changes or needs from the client
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
Education
High School Diploma -
Visions in Education
Sacramento, CA06.2013
Skills
- positive attitude
- Patience
- Quick learner
- Adaptability
- Good verbal and written communication skills
- Ability to work well in a team, as well as independently
- Call Management
- Critical Thinking
- Problem-Solving Abilities
- Microsoft applications
Timeline
Sales Return Specialist
Amazon
07.2023 - Current
Data Entry Customer Service
Jacks Tire And Oil
04.2022 - 01.2023
Caregiver
Home Instead
01.2022 - 04.2022
High School Diploma -
Visions in Education