Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Williams

Jersey City

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Security Guards

Gurdian Security
02.2022 - Current
  • Written and Verbal Communication, Following Complex Instructions, Interpersonal Skills, Knowledge of Security Operations and Procedure, Manage Multiple Tasks, Knowledge of Basic Security and Fire Inspection Procedures, Lifting, Surveillance Skills, Judgment, Objectivity, Dependability, Emotional Control, Integrity, Safety Management, Professionalism, Reporting Skills, Patrolling, Attention to Detail, Communication

Claims Adjuster Remote

WFS Services
10.2018 - 05.2021
  • Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
  • Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
  • Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
  • Reduced claim processing time by efficiently investigating and evaluating insurance claims.
  • Enhanced team productivity by mentoring new adjusters in best practices and industry standards.
  • Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
  • Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.

Data Entry Clerk Remote

Software Company
05.2015 - 08.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Toys R Us

Cashier Customer Service
09.2017 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Team Lead

Ahold
09.2011 - 03.2015
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.

Customer Service

Walmart
10.2008 - 07.2011
  • Provided excellent customer service, addressing any concerns or inquiries promptly.
  • Provided exceptional customer service, consistently exceeding performance metrics.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Provided exceptional customer service, leading to increased client retention and loyalty.
  • Coordinated customer service team projects, achieving successful on-time completion.
  • Boosted company reputation by consistently delivering exceptional customer service experiences.
  • Received superior customer service satisfaction scores for [Number] consecutive quarters.

Education

Jessica D Williams -

Jersey City, New Jersey

Diploma - Medical Billing And Coding

Anthem Institute - Manhattan
New York, NY
07.2012

High School Diploma -

Henry Snyder High School
Jersey City, NJ
06.2006

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Problem Resolution
  • Microsoft Office Suite

Timeline

Security Guards

Gurdian Security
02.2022 - Current

Claims Adjuster Remote

WFS Services
10.2018 - 05.2021

Toys R Us

Cashier Customer Service
09.2017 - 02.2018

Data Entry Clerk Remote

Software Company
05.2015 - 08.2020

Team Lead

Ahold
09.2011 - 03.2015

Customer Service

Walmart
10.2008 - 07.2011

Jessica D Williams -

Diploma - Medical Billing And Coding

Anthem Institute - Manhattan

High School Diploma -

Henry Snyder High School

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