Jessica Williams
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I have top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Synchrony Financial
07.2017 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Process debit card and checking account payments
- Open dispute and provide updates and/or resolutions to open disputes
- Review and discuss customer's account info and go over past and present statements
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Administrative Assistant
Aspire Health Partners
03.2012 - 10.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Whitney M Young
Lexington, KY05.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Conflict Resolution
- Payment Processing
- Call Center Operations
- Microsoft Outlook
- Administrative Support
- Prioritization
- Teamwork
- Time Management
- Organization
- Communication
Timeline
Customer Service Representative
Synchrony Financial
07.2017 - Current
Administrative Assistant
Aspire Health Partners
03.2012 - 10.2016
High School Diploma -
Whitney M Young