Summary
Overview
Work History
Education
Timeline
Generic

Jessica Williams

Jersey City,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Security Guards

Gurdian Security
Jersey City, New Jersey
02.2022 - Current
  • Written and Verbal Communication, Following Complex Instructions, Interpersonal Skills, Knowledge of Security Operations and Procedure, Manage Multiple Tasks, Knowledge of Basic Security and Fire Inspection Procedures, Lifting, Surveillance Skills, Judgment, Objectivity, Dependability, Emotional Control, Integrity, Safety Management, Professionalism, Reporting Skills, Patrolling, Attention to Detail, Communication

Customer Service

Liberty Science center
Jersey City, NJ
10.2017 - 03.2019
  • Ensured that customer service standards were met by providing excellent customer service skills.
  • Provided excellent customer service while delivering newspapers.
  • Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.

Toys R Us

Cashier Customer Service
Jersey City, NJ
09.2017 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Claims Processor Remote

WFS Services
Newark, NY
09.2012 - 07.2014
  • Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
  • Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
  • Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
  • Reduced claim processing time by efficiently investigating and evaluating insurance claims.
  • Enhanced team productivity by mentoring new adjusters in best practices and industry standards.
  • Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
  • Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.

Team Lead

Ahold
Jersey City
09.2011 - 07.2014
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.

Customer Service

Walmart
North Bergen, New Jersey
10.2008 - 07.2011
  • Provided excellent customer service, addressing any concerns or inquiries promptly.
  • Provided exceptional customer service, consistently exceeding performance metrics.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Provided exceptional customer service, leading to increased client retention and loyalty.
  • Coordinated customer service team projects, achieving successful on-time completion.
  • Boosted company reputation by consistently delivering exceptional customer service experiences.
  • Received superior customer service satisfaction scores for [Number] consecutive quarters.

Education

Diploma - Medical Billing And Coding

Anthem Institute - Manhattan
New York, NY
07.2012

High School Diploma -

Henry Snyder High School
Jersey City, NJ
06.2006

Jessica D Williams -

Jersey City, New Jersey

Timeline

Security Guards

Gurdian Security
02.2022 - Current

Customer Service

Liberty Science center
10.2017 - 03.2019

Toys R Us

Cashier Customer Service
09.2017 - 02.2018

Claims Processor Remote

WFS Services
09.2012 - 07.2014

Team Lead

Ahold
09.2011 - 07.2014

Customer Service

Walmart
10.2008 - 07.2011

Diploma - Medical Billing And Coding

Anthem Institute - Manhattan

High School Diploma -

Henry Snyder High School

Jessica D Williams -

Jessica Williams