Jessica Williams
Wimberley,USA
Summary
Energetic, results-oriented professional highly skilled in brand representation with a passion for supporting customers and driving sales through marketing initiatives. Strengths include communication and writing skills, proven ability to manage large caseloads while maintaining a personalized client experience, and the ability to influence potential customers by developing relationships and building rapport.
Overview
13
13
years of professional experience
Work History
Renewals Specialist
GMP
01.2023 - Current
- Maintained an organized book of business by tracking renewal dates and making sure contracts were current and aligned with partners
- Provided renewal notices, managed customer and partner relationships, and processed orders for clients, including but not limited to 90% of the VA Hospitals, NASA, DoD, IRS, Border Patrol, and state-level hospitals
- Spearheaded efforts to branch into the K-12 education security space by informing schools of panic button and communication devices available to them through government funding
Provider Growth Associate
Headway
10.2021 - 11.2022
- Supported mental health providers by scheduling demo calls to address the benefits of using product
- Re-engaged older accounts to retain their membership status
- Verified provider credentials and patient insurance benefits
- Managed provider trainings and taught them effective and efficient usage of platform
- Provided support for providers with questions and tech issues on the platform
Social Media Manager
Freelance Branding & Social Channel Ambassador
03.2015 - 12.2021
- Managed content on company social channels, kept up with and monitored key performance indicators, responded to inquiries
- Produced new content by making videos in-shop and photographing vans at completion
- Mountain Standard: Brand Ambassador & Promotions Selected for this program to spread awareness for new outdoor apparel and lifestyle brand through social media and word of mouth marketing
- Increased website and social media traffic by creating dynamic content on various channels
- Noteworthy Clients/Partnerships: Oru Kayak, I And Love And You Pet, Coleman, Lifestraw, Deuter, Smartwool, Thule, Grounds & Hounds, Rylo 360, Keen Footwear Canada, Spy Optics, South Dakota Tourism Board, Buff Canada, Merrell, Fayettechill, Camping With Dogs, Yakoda, Phoozie, Goodtimes Burgers
Admissions Producer
General Assembly
02.2020 - 10.2021
- Supported prospective students with prompt replies to course information requests and assistance with application requirements and enrollment process
- Reviewed lead database of past interested students and reached out periodically to promote school offerings for reengagement
- Managed student outreach efforts with Salesforce CRM tools
- Screened applicants to determine proper admission, course scheduling, and financing
- Entered, updated, and maintained daily activity and prospect information
- Attended and engaged student prospects with campus tours, networking events, and information sessions
Operations Manager
INDUSTRY
10.2018 - 01.2020
- Managed tenant relations from moment of move-in and on-boarding, through check out
- Implemented tenant/building policies and procedures, streamlining for efficiencies
- Managed communications to and from over 1200 tenants
- Assisted in managing event rentals/reservations for both properties through event management software
- Planned tenant treats and social pop-ups each week
Hospitality Program Creator / Retailer Success / Sales
Kuju Coffee
10.2017 - 07.2018
- Created Hospitality Program to incorporate Kuju Coffee products into boutique and outdoor-inspired hotels
- Worked with outdoor retailers to drive sales by monitoring inventory levels, seeking staff feedback, and providing tools to ensure brand awareness
- Processed orders from retailers and outside sales representatives
- Created sales prospecting lists of hospitality properties, independent grocers, and outdoor retailers
K-12 Educator
08.2011 - 07.2017
- Spent one year tutoring and subbing full time while working on teaching certificate
- Taught 2nd grade for three years at West Foundation Elementary in the WFISD
- Advanced from reading aide to long-term sub at Cherry Creek Academy, then was asked to take on a 1st grade classroom the following year
- Taught 2nd grade for one year at Arvada K-8
- Planned weekly lessons, establishing individual academic goals for students in each subject area, including social and citizenship skills
- Collaborated with administrators on classroom policies, management strategies, and discipline
- Modified curriculum and developed IEPs for students with learning and behavioral disabilities
Education
HIPAA Certified -
Compliancy Group
01.2022
Sales Pro Level 2 -
Dale Carnegie
10.2018
Elementary Educator K-6 -
Colorado Department of Education
07.2016
Early Childhood - 6th Grade Educator -
Texas Education Agency
05.2011
Bachelor of Science - Hotel & Restaurant Administration, Minor in Marketing
Oklahoma State University
Stillwater, OK01.2009
Skills
- Salesforce CRM
- Verbal and written communication
- Adobe Lightroom
- Office Suite competency
- JIRA
- Manual data entry and analysis
- Sales training
- Events and daily planning
- Networking
- Salesforce proficiency
- Relationship Management
Timeline
Renewals Specialist
GMP
01.2023 - Current
Provider Growth Associate
Headway
10.2021 - 11.2022
Admissions Producer
General Assembly
02.2020 - 10.2021
Operations Manager
INDUSTRY
10.2018 - 01.2020
Hospitality Program Creator / Retailer Success / Sales
Kuju Coffee
10.2017 - 07.2018
Social Media Manager
Freelance Branding & Social Channel Ambassador
03.2015 - 12.2021
K-12 Educator
08.2011 - 07.2017
HIPAA Certified -
Compliancy Group
Sales Pro Level 2 -
Dale Carnegie
Elementary Educator K-6 -
Colorado Department of Education
Early Childhood - 6th Grade Educator -
Texas Education Agency
Bachelor of Science - Hotel & Restaurant Administration, Minor in Marketing
Oklahoma State University
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