Jessica Williams
Fort Worth,TX
Summary
To secure a Community Property Manager role in a dynamic, active environment where my diverse skill set and versatile expertise can be effectively utilized to enhance company objectives, goals, and growth.
Motivated, personable business professional with a talent for quickly mastering new tasks and job functions. Diplomatic, tactful, and accustomed to handling sensitive, confidential records, with a history of producing accurate, timely reports. Flexible and versatile, able to adapt to changing situations and collaborate with team members to overcome challenges.
Overview
34
34
years of professional experience
Work History
Compliance Coordinator
Firstservice Residential
Fort Worth, TX
07.2022 - Current
- Compliance Monitoring: Experienced in ensuring adherence to HOA rules, regulations, and community standards through regular inspections and follow-ups.
- Property Inspections: Skilled in conducting on-site inspections to identify violations, assess maintenance needs, and ensure compliance with community guidelines.
- Regulation Enforcement: Capable of implementing and enforcing community rules, including issuing violation notices and taking corrective actions.
- Reporting and Documentation: Proficient in preparing detailed reports on compliance issues, documenting violations, and maintaining records for tracking purposes.
- Communication: Strong verbal and written communication skills for interacting with homeowners, tenants, board members, and vendors regarding compliance matters.
- Conflict Resolution: Experienced in resolving disputes related to compliance issues and addressing resident concerns in a fair and consistent manner.
- Knowledge of HOA Guidelines: Well-versed in interpreting HOA covenants, conditions, and restrictions (CC&Rs), as well as bylaws and policies.
- Attention to Detail: Meticulous in identifying compliance violations, ensuring thorough documentation and follow-up on corrective actions.
- Time Management: Skilled in managing inspection schedules, meeting deadlines, and balancing multiple tasks effectively.
- Vendor Coordination: Able to collaborate with vendors for maintenance and repairs required to address compliance issues.
- Resident Education: Capable of educating residents about HOA regulations and providing guidance on compliance requirements.
- Process Improvement: Skilled in identifying areas for process enhancement and implementing improvements to streamline compliance procedures.
- Technology Proficiency: Familiar with software used for compliance tracking, report generation, and resident communication.
Market Manager
TASKEASY
Salt Lake City, UT
01.2021 - Current
- Vendor Management: Experienced in coordinating and managing relationships with vendors and subcontractors, ensuring quality services, and timely completion of projects.
- Communication: Strong verbal and written communication skills for daily interactions with vendors, subcontractors, residents, and HOA board members.
- Contract Negotiation: Skilled in negotiating service agreements and contracts with vendors to achieve cost-effective, high-quality service delivery.
- Project Coordination: Capable of overseeing multiple projects simultaneously, including scheduling, monitoring progress, and ensuring adherence to deadlines.
- Budget Management: Proficient in managing budgets related to vendor services, tracking expenses, and ensuring cost-effective solutions.
- Quality Assurance: Experienced in inspecting completed vendor work to ensure compliance with HOA standards and community guidelines.
- Problem-Solving: Strong problem-solving skills for addressing vendor issues, service delays, or project challenges promptly and effectively.
- Procurement: Skilled in sourcing and evaluating potential vendors and subcontractors, ensuring they meet the HOA's quality standards and budget requirements.
- Compliance Awareness: Knowledgeable about HOA regulations, ensuring all vendor work adheres to community rules and legal requirements.
- Scheduling and Planning: Efficient in organizing and coordinating service schedules for maintenance, repairs, and community improvement projects.
- Relationship Building: Skilled in developing positive relationships with vendors and subcontractors to foster long-term partnerships.
- Reporting and Documentation: Proficient in maintaining detailed records of vendor communications, service agreements, project timelines, and expenditures.
- Customer Service: Committed to ensuring resident satisfaction by addressing service concerns, managing expectations, and providing timely updates.
Onboard Coordinator
Vision Communities Management (VCM, Inc.)
Fort Worth, TX
01.2019 - Current
- New Resident Onboarding: Experienced in coordinating and facilitating the onboarding process for new homeowners and tenants, including orientation and documentation.
- Community Familiarization: Skilled in educating new residents about community amenities, services, rules, and regulations to ensure a smooth transition into the HOA.
- Document Management: Proficient in preparing, distributing, and collecting onboarding documents, such as welcome packets, lease agreements, and HOA guidelines.
- Communication: Strong communication skills for effectively conveying important information to new residents and addressing any questions or concerns.
- Customer Service: Committed to providing exceptional service during the onboarding process, ensuring a welcoming and positive experience for new residents.
- Orientation Planning: Capable of organizing and conducting orientation sessions or tours to familiarize new residents with the community layout and facilities.
- Record Keeping: Efficient in maintaining accurate records of new resident information, including contact details, signed agreements, and compliance acknowledgments.
- Compliance Awareness: Knowledgeable about HOA rules and regulations, ensuring new residents understand their responsibilities and community standards.
- Process Improvement: Skilled in identifying opportunities to enhance the onboarding process, incorporating feedback from new residents to improve procedures.
- Time Management: Able to manage multiple onboarding tasks simultaneously, ensuring deadlines are met, and all required steps are completed.
- Collaboration: Works closely with property management staff, board members, and vendors to coordinate services and support for new residents.
- Attention to Detail: Detail-oriented in ensuring all onboarding requirements are met, documents are completed accurately, and new residents are informed.
Administrative Assistant
FirstService Residential
Fort Worth, TX
01.2017 - 12.2017
- Administrative Support: Experienced in providing comprehensive administrative support, including scheduling, filing, and office organization.
- HOA Management Knowledge: Familiar with HOA operations, including community guidelines, regulations, and board procedures.
- Communication: Strong written and verbal communication skills for interacting with homeowners, board members, and vendors, as well as drafting notices, letters, and emails.
- Customer Service: Skilled in handling resident inquiries and concerns with professionalism and courtesy, ensuring positive interactions and prompt responses.
- Record Keeping: Proficient in maintaining accurate records, organizing files, and updating databases with information on residents, maintenance requests, and compliance issues.
- Meeting Coordination: Capable of scheduling, organizing, and preparing materials for board meetings, including taking and distributing meeting minutes.
- Data Entry: Accurate and efficient data entry skills for updating community records, financial information, and compliance tracking.
- Time Management: Skilled in prioritizing tasks, managing deadlines, and supporting multiple administrative functions simultaneously.
- Document Preparation: Experience in preparing HOA-related documents, such as notices, agendas, reports, and newsletters.
- Budget and Invoicing Assistance: Familiar with basic budgeting and financial processes, including assisting with invoice processing, tracking expenses, and preparing reports.
- Vendor Coordination: Ability to communicate with vendors to schedule services, coordinate maintenance, and ensure timely completion of work.
- Event Planning: Experienced in assisting with the organization of community events, meetings, and other activities.
- Attention to Detail: Detail-oriented with a focus on accuracy in documentation, scheduling, and communication.
Property Inspector
FirstService Residential
Fort Worth, TX
01.2015 - 12.2015
- Compliance Monitoring: Experienced in ensuring adherence to HOA rules, regulations, and community standards through regular inspections and documentation.
- Property Inspections: Skilled in conducting on-site inspections of properties, common areas, and amenities to identify violations or maintenance needs.
- Regulation Enforcement: Capable of implementing community guidelines and taking corrective actions to address non-compliance issues in a fair and consistent manner.
- Reporting and Documentation: Proficient in preparing detailed inspection reports, documenting violations, and maintaining records for tracking compliance trends.
- Communication: Strong verbal and written communication skills for interacting with homeowners, tenants, and board members regarding compliance matters and community policies.
- Conflict Resolution: Skilled in resolving disputes related to compliance violations and addressing resident concerns with a focus on finding mutually agreeable solutions.
- Knowledge of HOA Guidelines: Well-versed in understanding and interpreting HOA bylaws, covenants, conditions, and restrictions (CC&Rs).
- Attention to Detail: Meticulous in identifying discrepancies or issues during inspections, ensuring compliance with all community standards.
- Time Management: Efficient in managing inspection schedules, tracking multiple tasks, and meeting deadlines for compliance follow-ups.
- Vendor Coordination: Experience in coordinating with vendors for maintenance or corrective actions when violations or property issues are identified.
- Budget Awareness: Knowledgeable about budgeting for compliance activities, including fines, repairs, and improvements.
- Community Engagement: Ability to engage with residents to promote understanding of community rules and foster a positive environment.
General Manager/Assistant Manager
United Artist Theatre Circuit
Fort Worth, TX
01.1991 - 12.2007
- Theater Operations Management: Extensive experience in overseeing day-to-day operations of a movie theater, including staff management, customer service, and maintenance.
- Team Leadership: Skilled in recruiting, training, and supervising staff, including ushers, concession attendants, and projectionists, to ensure efficient and effective operations.
- Customer Service Excellence: Committed to providing an outstanding guest experience by addressing customer concerns, resolving issues, and maintaining high service standards.
- Scheduling and Staffing: Experienced in creating staff schedules to meet operational needs while optimizing labor costs and ensuring adequate coverage during peak times.
- Inventory Management: Proficient in managing inventory for concessions, retail items, and theater supplies, including ordering, tracking, and reducing waste.
- Budgeting and Financial Oversight: Skilled in managing theater budgets, monitoring financial performance, and implementing cost-saving strategies to maximize profitability.
- Event Coordination: Capable of organizing special events, premieres, and private screenings, including coordinating logistics and marketing to boost attendance.
- Sales and Revenue Growth: Experienced in developing strategies to increase ticket sales, concessions revenue, and overall profitability through promotions and upselling.
- Facility Maintenance: Knowledgeable in maintaining theater facilities, including coordinating repairs, ensuring cleanliness, and complying with safety standards.
- Vendor Relations: Skilled in negotiating contracts with suppliers and service providers for equipment, concessions, and maintenance services.
- Health and Safety Compliance: Familiar with industry regulations, ensuring theater operations meet all health, safety, and fire code requirements.
- Marketing and Community Engagement: Experienced in developing and executing marketing strategies, social media campaigns, and local partnerships to increase theater visibility and patronage.
- Technology Management: Knowledgeable about theater projection systems, point-of-sale systems, and digital marketing tools.
- Problem-Solving: Strong skills in resolving operational challenges, customer complaints, and staffing issues promptly and effectively.
Education
Diploma -
Trinity High School
Euless, TX01.1992
Skills
- Leadership and Team Management
- Project Management
- Strategic Planning
- Communication
- Problem-Solving
- Time Management
- Budgeting and Financial Oversight
- Decision-Making
- Conflict Resolution
- Client and Vendor Relations
- Technology Proficiency
- Documentation Management
Timeline
Compliance Coordinator
Firstservice Residential
07.2022 - Current
Market Manager
TASKEASY
01.2021 - Current
Onboard Coordinator
Vision Communities Management (VCM, Inc.)
01.2019 - Current
Administrative Assistant
FirstService Residential
01.2017 - 12.2017
Property Inspector
FirstService Residential
01.2015 - 12.2015
General Manager/Assistant Manager
United Artist Theatre Circuit
01.1991 - 12.2007
Diploma -
Trinity High School
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