Jessica Williams
Reading,PA
Summary
Dedicated Medical Office Manager with a proven track record at Planned Parenthood, enhancing operational efficiency and patient confidentiality. Excelled in multitasking and conflict resolution, significantly improving patient care and administrative processes. Skilled in professional communication and adept at managing sensitive information, ensuring compliance with healthcare regulations.
Overview
2025
2025
years of professional experience
Work History
Medical Office Manager
Planned Parenthood
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
PCA
Angels On Call Homecare
12.2023 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Personal Care Assistant
Daily Dove Care
11.2022 - 12.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Bachelors - Medical Social Work
Berks Technical Institute
Wyomissing, PASkills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
Timeline
PCA
Angels On Call Homecare
12.2023 - Current
Personal Care Assistant
Daily Dove Care
11.2022 - 12.2023
Medical Office Manager
Planned Parenthood
Bachelors - Medical Social Work
Berks Technical Institute
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