Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Williams

Springfield,MO

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash handling at Walmart and McDonald's. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in time management and multi-tasking, consistently improving operational efficiency and fostering positive relationships with clients and colleagues.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Sales Associate

Walmart
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Server

Cracker Barrel
03.2025 - 08.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Assistant Manager

McDonald's
04.2021 - 04.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Expeditor

Chili's Bar and Grill
03.2024 - 03.2025
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Trained new expeditors and food runners according to company policies and standards.
  • Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.

Education

Branson High School
Branson, MO

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Cash handling
  • Flexible schedule

Certification

- ServSafe Management

- Servsafe Foodhandlers

Timeline

Server

Cracker Barrel
03.2025 - 08.2025

Expeditor

Chili's Bar and Grill
03.2024 - 03.2025

Assistant Manager

McDonald's
04.2021 - 04.2025

Sales Associate

Walmart

Branson High School

Similar Profiles

CREATE PROFILE