Jessica Williams
Leesville
Summary
Detail oriented Administrative Professional with over 5 years of experience managing high volume client communications, scheduling, document processing, and digital record systems. Skilled in answering and returning calls promptly, managing appointments, maintaining confidentiality, and supporting organized administrative operations. Recognized for professionalism, strong phone presence, and the ability to navigate multiple digital systems in fast paced environments.
Overview
6
6
years of professional experience
Work History
Transaction & Listing Coordinator
Keller Williams Preferred Properties (G&P Properties Team)
MD, USA
12.2023 - 08.2025
- Managed scheduling of appointments, inspections, and meetings while maintaining organized calendars.
- Answered and returned client phone calls and emails in a timely and professional manner.
- Tracked deadlines and contingencies, sending proactive reminders to all parties from contract to close.
- Sent documentation and intake style forms to clients and followed up on incomplete paperwork.
- Tracked new inquiries and ensured all documentation was completed accurately and on time.
- Maintained detailed and confidential digital client records.
- Streamlined processes, supporting agent productivity and enhancing client satisfaction.
Title Processor/Assistant Manager
Prime Title Group LLC
MD, USA
10.2019 - 11.2023
- Responded to high volumes of calls and emails from clients and partners.
- Reviewed documentation for accuracy and completeness before processing.
- Resolved documentation discrepancies and followed up to ensure completion.
- Coordinated appointment scheduling and confirmations.
- Maintained strict confidentiality of sensitive financial and personal information.
- Organized and maintained digital records in compliance with company standards.
- Collaborated with colleagues to enhance efficiency and accuracy in operations.
Education
B.Sc. - Logistics and Supply Chain Management
Caribbean Maritime University
Kingston, Jamaica01.2019
Skills
- Document Management (Zipforms, Docusign, Dotloop)
- Digital Systems & CRM Platforms (BoomTown/Boldtrail), Google Workspace, Zoom, Microsoft 365 & Outlook Calendar
- Appointment Scheduling & Calendar Management
- Excellent Written & Verbal Communication
- Excellent Customer Service & Relationship Building
- Detail-Oriented, Flexible, and Tech-Savvy
Timeline
Transaction & Listing Coordinator
Keller Williams Preferred Properties (G&P Properties Team)
12.2023 - 08.2025
Title Processor/Assistant Manager
Prime Title Group LLC
10.2019 - 11.2023
B.Sc. - Logistics and Supply Chain Management
Caribbean Maritime University