Summary
Overview
Work History
Education
Skills
Certification
Timeline
Training
Date available to begin work
Generic
Jessica Williamston

Jessica Williamston

Bronx,NY

Summary

College educated professional with 8 years of intake, case management and liaison experience in Human Services. Strives to exceed professional and personal goals. Strong written and verbal communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Case Manager

BronxWorks
06.2024 - 01.2025
  • Managed 12 family households and individuals with chronic homelessness to deliver support during their walk-in visits to the BronxWorks office with crisis intervention, mental health & behavioral services.
  • Trained to become SSI/SSDI Outreach, Access, and Recovery (SOAR) certified, to increase access to disability income benefits for individuals experiencing or at risk of homelessness.
  • Utilized Medication Monitoring Training aimed to prepare individuals, including care staff and those assisting with medication management to handle medications safely and effectively. Key areas were covered regarding Safe Medication Administration, Medication Storage and Handling, Patient Monitoring, Documentation, and Legal & Ethical Considerations.
  • Conducted case conferences with clients and service providers & fieldwork with clients while monitoring and documenting client progress toward treatment plan goals in AWARDS.
  • Assisted clients with Representative Payee services, budgeting, Psychological appointments & Medication Monitoring on a daily, weekly, or as-needed basis.
  • Salary: $49,999 per year
  • Job Type: 35 hours per week, Full-Time
  • Supervisor: Brendaliz Manzano, (646)866-3588

Intake & Outreach Specialist

Tri-County Care
01.2020 - 12.2023
  • Assisted and supported individuals/families to explore OPWDD eligibility and apply for Care Coordination Organization Home Health (CCO/HH) services utilizing efficient multitasking, organizational, & excellent communication skills in a fast-paced work environment. Methodically worked with families and provider agencies in collaboration with the Department of Education Transitions team to obtain waiver services through regional offices for OPWDD.
  • Managed & coordinated caseloads using the person-centered approach to guide individuals/families successfully through the complete process of Care Management enrollment. This included attention to detail of the gathering & review of state-requested documentation. Coordinated evaluation referrals to Article 16 clinics, confirmed appointments for submission to OPWDD to complete enrollment, Medicaid billing & soft hand-off to Supervision for Care management assignment.
  • Essential Responsibilities included HIPAA regulation while managing a high volume of calls, fielding inquiries from potential enrollees, and referral sources. While assisting enrollees with enrollment, positive relationships were maintained with referral sources and enrollees while responding to requests or concerns. Provided information, education & vitally important customer service to Tri-County Care referral sources or potential enrollees for successful outcomes.
  • Regularly attended outreach meetings and conducted announcements regionally to build organization awareness and filter in more referrals with the Schools of District 75, multi-borough DD councils, and Region 4 DDRO. This increased open enrollment awareness. Maintained a full calendar for multi-borough virtual outreach meetings & informational sessions while maintaining secure capture of Excel data reports for supervision and regional review.
  • Salary: $56,000
  • Job Type: 40 hours per week, Full-Time
  • Supervisor: Hannah Fikes, Director of Intake & Outreach (844) 504-8400

Education

Master of Arts - Thanatology, Advanced Certificate

CUNY Brooklyn College
Brooklyn, NY
05-2026

Bachelor of Arts - Health & Nutrition Sciences

CUNY Brooklyn College
Brooklyn, NY
01.2020

Skills

  • Education: Bachelor of Liberal Arts from Brooklyn College, a City University of New York
  • Employment: My self-motivation, hard work, and dedication contributes to the continuing success of my employer Technically competent Natural leader and team player
  • Personal: Strong work ethic with a positive approach Continuously striving to achieve goals and exceed expectations Organized and focused

Certification

  • SOAR certification, October 2024: 20 hours
  • New York SOAR State Team, New York, NY

Timeline

Case Manager

BronxWorks
06.2024 - 01.2025

Intake & Outreach Specialist

Tri-County Care
01.2020 - 12.2023

Master of Arts - Thanatology, Advanced Certificate

CUNY Brooklyn College

Bachelor of Arts - Health & Nutrition Sciences

CUNY Brooklyn College

Training

  • Mental Health First Aid Training, May 2025: 6 hours
  • Youth Mental Health First Aid Training, May 2025: 6 hours
  • Medication Monitoring Training, October 2024; BronxWorks, Bronx, NY

Date available to begin work

Immediately

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