Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JESSICA WILLOUR

Davie,FL

Summary

Retail Sales Manager with extensive experience at Davidoff of Geneva, specializing in customer service and team leadership. Expertise in inventory management and conflict resolution leads to enhanced client satisfaction and operational efficiency. Strong communication and problem-solving skills contribute to success in fast-paced environments, driving sales and promoting a positive team culture.

Overview

17
17
years of professional experience

Work History

Retail Sales Manager, Inventory Coordinator

DAVIDOFF OF GENEVA / SEMINOLE CIGAR LANDING
Davie, USA
10.2009 - Current
  • Company Overview: Seminole Cigar Landing is also a Davidoff of Geneva company.
  • Promoted to Retail Sales Manager during the store opening; oversee daily retail operations.
  • Coordinate and manage inventory to ensure product availability and accuracy.
  • Trusted store keyholder, responsible for opening and closing duties.
  • Deliver exceptional customer service, with an emphasis on client retention and satisfaction.
  • Train and mentor new staff.
  • Monitored employee performance and provided feedback to improve productivity.
  • Conducted regular inventory checks to ensure accuracy of product counts.
  • Ensured compliance with company policies and procedures by all staff members.
  • Maintained a clean work environment to promote safety standards.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Collaborated with team members to develop creative solutions for challenges.
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Provided guidance to staff members regarding operational procedures.

Event Greeter

Seminole Hard Rock Live
Hollywood, USA
01.2009 - 01.2010
  • Greet guests as they enter establishment.
  • Scan and Verify Guests Tickets.
  • Ensure the guest is in the proper seating section.
  • Answering to customer inquiries.
  • Maintain cleanliness.

Greeter Cash Assistance

Seminole Auto Salon
Davie, USA
07.2008 - 10.2009
  • Greet customers entering establishment.
  • Offer car wash, prices of goods, services or admission, and tabulate bills using cash register.
  • Receive payment by cash, check, credit cards, vouchers, or casino chips.
  • Answer customers' questions, and provide information on procedures or policies.
  • Consistently perform multiple job roles by assisting guests, cash registers, and customer service via phone.
  • Maintain contact with management, staff, and customers to ensure that auto details are handled properly and customers' concerns are addressed.

Education

High School Diploma -

CHARLES FLANAGAN
Pembroke Pines, FL
06.2008

Skills

Hospitality expertise

  • Fast-paced environment adaptability
  • Effective communication
  • Attention to detail
  • Problem solving
  • Team leadership
  • Customer service excellence
  • Sales management

References

  • NATALIE NUNEZ, HR AMBASSADOR, SEMINOLE HARD ROCK, (954) 243-9029, natalienunez15@gmail.com, Friend, Coworker
  • MARLESSE MARINO, MANAGER OF LEASE ADMINISTRATION, PELOTON, (954) 683-2959, marlesse.marino@gmail.com, Friend
  • ERIC DOUGLAS, GENERAL MANAGER, SEMINOLE CIGAR LANDING, SEMINOLE AUTO SALON, (954) 558-4714, ehdouglas@gmail.com, Current Manager

Timeline

Retail Sales Manager, Inventory Coordinator

DAVIDOFF OF GENEVA / SEMINOLE CIGAR LANDING
10.2009 - Current

Event Greeter

Seminole Hard Rock Live
01.2009 - 01.2010

Greeter Cash Assistance

Seminole Auto Salon
07.2008 - 10.2009

High School Diploma -

CHARLES FLANAGAN

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