Jessica Wilson
Van Nuys,Ca
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Admissions Coordinator
California Rehabilitation Institute
08.2024 - Current
- Collecting and verifying patient information, including personal details, and insurance details.
- Ensuring that all patient information is accurate and up to date, including insurance coverage and eligibility.
- Served as the point of contact for patients, addressing their queries and concerns, and providing information about services.
- Maintaining and updating patient records in compliance with privacy regulations.
- Provide a welcoming and supportive environment for patients, addressing their needs, and ensuring their experience is positive.
- Completed preliminary paperwork for incoming patients.
Patient Care Representative
California Rehabilitation Institute
03.2019 - 08.2024
- Good working relationship as a team player
- Spearheaded a linen awareness program
- Responsible for collection and data entry of the hospital patient satisfaction survey.
- Delivered excellent patient experiences and direct care.
- Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
Front Desk Receptionist
California Rehabilitation Institute
07.2018 - 03.2019
- Assist with training of new employees
- Performs other duties as needed.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Security guard Receptionist
Securitas Security Services
01.2018 - 07.2018
- Answer and transfer calls, screening incoming visitors and directing them to the appropriate location, providing support.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Retired
10.2009 - 01.2018
Mail Processing Clerk
United States Postal Service
08.2004 - 10.2009
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Animal Control Officer
Caddo Parish Animal Control
06.1995 - 08.2004
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
- Maintained a safe environment for animals in the shelter by performing daily health checks, feeding, and cleaning duties.
- Managed accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
- Investigated and gathered information regarding animal-related complaints.
- Unloaded and impounded animals received from animal control and public.
- Attended to calls reporting of wild animal bites.
- Captured domestic and wild animals.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
Police Communications Officer
Shreveport Police Department
02.2002 - 05.2003
- Answer emergency and non-emergency calls.
- Handled multiple phone lines simultaneously, effectively triaging emergency situations and coordinating responses.
- Promoted a positive work environment through teamwork, assisting colleagues during peak call periods.
- Handled non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Education
High School diploma -
Westchester High School
Los Angeles, CASkills
- Excellent Communication Skills
- Excellent leadership Ability
- Basic Microsoft Office
- Epic
- Patient Relations
- Conflict Mediation
- Customer Service
- Multitasking Ability
Timeline
Admissions Coordinator
California Rehabilitation Institute
08.2024 - Current
Patient Care Representative
California Rehabilitation Institute
03.2019 - 08.2024
Front Desk Receptionist
California Rehabilitation Institute
07.2018 - 03.2019
Security guard Receptionist
Securitas Security Services
01.2018 - 07.2018
Retired
10.2009 - 01.2018
Mail Processing Clerk
United States Postal Service
08.2004 - 10.2009
Police Communications Officer
Shreveport Police Department
02.2002 - 05.2003
Animal Control Officer
Caddo Parish Animal Control
06.1995 - 08.2004
High School diploma -
Westchester High School
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