Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Wilson

Baltimore,MD

Summary

I am an experienced Administrative Office Manager who can effectively manage administrative teams and delegate tasks to achieve operational goals. I can provide organizational, secretarial, and general office support for an Administrative office with a high degree of independence, initiative, judgment, and decisiveness. As a collaborative leader, I am committed to partnering with my coworkers to promote an engaged and empowering work culture. I believe that effective communication, collaboration, and adaptability are key to achieving success in any professional setting. Therefore, I am committed to working in partnership with my colleagues to achieve our shared goals. I am confident that my experience, dedication, and collaborative approach make me an ideal candidate for any administrative office seeking a leader who can provide exceptional support and promote a dynamic and fulfilling work environment.

Overview

12
12
years of professional experience

Work History

Administrative Office Manager

Stella Maris Nursing Home
03.2012 - Current
  • Streamlined office processes by implementing efficient organizational systems and procedures.
  • Improved communication between departments for better collaboration and problemsolving.
  • Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
  • Enhanced employee productivity by providing ongoing training and development opportunities.
  • Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
  • Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
  • Created a welcoming office environment by maintaining clean, organized spaces for staff use.
  • Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
  • Assisted executive management with special projects as needed to support overall business objectives.
  • Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
  • Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
  • Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
  • Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
  • Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Created document management system to reduce paper usage and improve accuracy of tracking.
  • Delivered performance reviews, recommending additional training or advancements.
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Coordinated with office head to establish and monitor operating budget.
  • Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Created reports, presentations and other materials for executive staff.
  • Created organized filing system to manage department documents.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Completed bi-weekly payroll for 30+ employees.

Education

No Degree - Nursing

Wesley College
Dover

Skills

  • Training and Coaching
  • Office Administration
  • Relationship Building
  • Payroll and Budgeting
  • Organizational Leadership
  • Employee Training
  • Scheduling and Calendar Management
  • Event Coordination
  • Strategic Planning
  • Process Improvement
  • Customer Service
  • Staff Supervision
  • Project Management
  • Scheduling Management
  • Payroll Management
  • Office Management
  • Administrative Support
  • Staff Scheduling
  • Administrative Management
  • Critical Thinking
  • Planning and Prioritization
  • Attention to Detail

Timeline

Administrative Office Manager

Stella Maris Nursing Home
03.2012 - Current

No Degree - Nursing

Wesley College

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Jessica Wilson