Jessica Wingard
Anderson,SC
Summary
Reliable and upbeat professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Sales Associate
Publix
01.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Production Associate
Electrolux
01.2019 - 01.2020
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Safely operated hand and power tools to complete repetitive tasks.
- Prepared materials for assembly work to keep workflows running smoothly.
- Participated in training sessions to enhance skills and knowledge.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Customer Service Representative
Alorica
04.2017 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
SPD Technician
Bons Secours Hospital
02.2016 - 02.2018
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Verified and maintained proper documents and records for sterilization.
Skills
- Ability to work in an team environment, but maintain individual drive
- Driven by customer satisfaction
- Ability to comprehend and apply mathematical principles
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Project Management
- Documentation
- Safety Awareness
- Problem Solving Ability
- OSHA
- Service-Oriented Mindset
- Organized Nature
- Maintenance Recordkeeping
- Supply Ordering
- Root Cause Analysis
Timeline
Sales Associate
Publix
01.2020 - Current
Production Associate
Electrolux
01.2019 - 01.2020
Customer Service Representative
Alorica
04.2017 - 01.2019
SPD Technician
Bons Secours Hospital
02.2016 - 02.2018