JESSICA WINK
Elkridge,MD
Summary
Results-driven Billing Specialist with a proven track record at Quick Servant Company, Inc., excelling in customer account management and conflict resolution. Expert in financial transactions and adept at fostering team collaboration, I consistently enhance operational efficiency and customer satisfaction through effective communication and meticulous billing practices.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Quick Servant Company, Inc.
04.2023 - Current
- Processed customer transactions, including credit card payments, with accuracy and efficiency.
- Reviewed and executed tasks outlined in daily operational reports.
- Collaborated with technicians, service managers, account managers, and dispatchers to achieve and exceed monthly performance targets.
- Engaged with customers to resolve billing inquiries and discrepancies, ensuring satisfaction and account accuracy.
- Developed and maintained strong relationships with clients to enhance customer retention and satisfaction.
- Reviewed and processed technician documentation to generate accurate and timely customer invoices.
- Trained and mentored employees in billing procedures, fostering skill development
- Completed cross-training in multiple office departments, developing a well-rounded understanding of organizational operations and workflows
Billing Specialist
Cowan Systems, LLC
12.2021 - 03.2023
- Coordinated directly with the Operations and Billing Departments to ensure seamless workflow and accuracy.
- Communicated with customers to address billing inquiries, resolve discrepancies, and clarify requirements.
- Audited dispatch records and customer documentation to maintain data integrity.
- Provided customer support by furnishing requested backup documentation.
- Managed personal invoicing queues while meeting company deadlines and quality standards.
- Identified and rectified potential errors on invoices to ensure billing accuracy.
- Processed and issued invoices using company software, ensuring compliance with internal procedures.
- Executed invoicing procedures via mail, electronic delivery, and web-based billing platforms.
- Generated and reviewed company reports and audits as needed.
- Collaborated with management on special projects and assignments.
- Served as a backup for the billing team during staff absences to maintain operational continuity.
- Retained and applied procedural knowledge through effective note-taking and documentation.
- Prioritized invoices and managed workload responsibilities efficiently.
Customer Service Representative
Tristate Envelope
08.2018 - 11.2018
- Managed customer interactions related to order processing through email and telephone communication
- Assisted sales and account management personnel in aligning shipment schedules with client requirements
- Conducted quality control inspections to ensure products met company and industry standards
- Mentored and coached team members to support skill development and job readiness
Accounts Payable Specialist / Assistant to the General Manager
Tristate Envelope
11.2016 - 08.2018
- Utilized e-invoicing systems to streamline billing operations and improve transaction efficiency
- Coordinated closely with Accounts Receivable to verify that incoming payments aligned with corresponding invoices.
- Entered, updated, and maintained information in company databases with a high level of accuracy
- Managed document workflow by organizing, scanning, emailing, and tracking paperwork to ensure efficient record-keeping and communication
- Prepared and organized envelope sample packages for client presentations and inter-branch collaboration
- Spearheaded the development of an efficient client file organization method, resulting in improved operational efficiency.
Education
Bachelor of Science - Web And Digital Design
University of Maryland Global Campus
Skills
- Customer service
- Data analysis
- Project management
- Team collaboration
- Time management
- Conflict resolution
- Financial transactions
- Customer account management
- Microsoft Office
- Teamwork
- Company specific billing systems and software
- Dispute resolution
- Month-end closing procedures
- Billing document creation
- 3rd-party portal procedures
- Communication skills
- Order fulfillment
- Administrative and office support
- Employee coaching
- Self-Directed
- Critical thinking
- Remote office availability
Timeline
Billing Specialist
Quick Servant Company, Inc.
04.2023 - Current
Billing Specialist
Cowan Systems, LLC
12.2021 - 03.2023
Customer Service Representative
Tristate Envelope
08.2018 - 11.2018
Accounts Payable Specialist / Assistant to the General Manager
Tristate Envelope
11.2016 - 08.2018
Bachelor of Science - Web And Digital Design
University of Maryland Global Campus
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