Jessica Winkler

• Prepared and served nutritious meals following dietary guidelines and resident preferences.
• Maintained cleanliness and organization in food preparation areas to uphold safety regulations.
• Collaborated with healthcare staff to assess resident dietary needs and preferences effectively.
• Trained new team members on food handling procedures and kitchen operations for efficiency.
• Monitored food quality during preparation and service, ensuring adherence to health protocols.
• Contributed to successful health inspections by adhering to stringent cleanliness protocols at all times in the kitchen area.
• Maintained a clean and sanitary work environment, adhering to strict hygiene standards for food safety compliance.
• Increased mealtime satisfaction by accommodating special requests whenever possible, within the constraints of dietary guidelines.
• Ensured accurate portion control through diligent measurement of ingredients during all stages of food preparation.
• Assisted in training new hires on proper food handling, sanitation practices, and other essential aspects of the Nutrition Services Assistant role.

Assisted in seasonal operations at establishment.

• Developed drink menus featuring seasonal ingredients and innovative recipes.
• Maintained cleanliness and organization of bar area to comply with health standards.
• Served high customer volumes during special events, nights, and weekends.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.

• Crafted signature cocktails to enhance guest experience and satisfaction.
• Provided exceptional customer service in fast-paced bar environment.
• Trained new bartenders on best practices and standard operating procedures.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Prepared high-quality coffee beverages using espresso machines.
• Maintained cleanliness and organization of workstations to comply with health standards.
• Assisted customers in selecting menu items, enhancing overall customer experience.
• Implemented efficient workflows to improve speed of service during peak hours.
• Mentored new baristas on beverage preparation techniques and customer service skills.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Pleasantly interacted with customers during hectic periods to promote fun, a positive environment.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Maintained regular and consistent attendance and punctuality.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.

Responsible for legal and clerical work assisting with juvenile, probate, adoption, and guardianship under supervision of the register in probate clerk. Deputized for the purpose of clerking court proceedings and taking related minutes of the proceedings in court. In addition, Teen Court coordinator.

• Collaborated with legal professionals to facilitate the exchange of information and resolve procedural issues effectively.
• Collaborated with attorneys, law enforcement agencies, and other parties to gather relevant information for court proceedings.
• Ensured the confidentiality of sensitive information by safeguarding all court records in accordance with established protocols.
• Answered telephone calls, took messages and transferred calls to appropriate colleagues.

• Assisting the special education teacher helpinging them achieve educational goals and help maintain supervision and care for special needs student(s). Facilitated daily classroom activities, ensuring physical and emotional safety of students, affirming their abilities, and promoting dignity in all interactions.
• Assisted teachers in classroom management, ensuring a conducive learning environment.
• Supported students with individualized education plans, fostering academic growth and engagement.
• Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.

• Serving customers to ensure there is 100% guest satisfaction; Executed financial transactions accurately for each shift, Maintained cleanliness of dining space to enhance guest experience and pantry, Conducted training sessions for new staff on restaurant procedures in the position and teaching them the proper procedures of the restaurant business.
• Delivered engaging training sessions to enhance staff knowledge and customer service skills.
• Developed comprehensive training materials aligning with operational standards and brand values.
• Facilitated onboarding processes for new employees, ensuring smooth transitions into roles.

• Oversaw the care, supervision, and management of a class of infants (6 wks-12 months age). Performed focused observations of children, created action plans, executed daily activities, and assessed the effectiveness of child development activities. Prioritized the safety and well-being of the children and engaged in regular communication with parents, reporting to the center director.
• Developed and implemented age-appropriate curriculum enhancing developmental milestones for infants.
• Led classroom management strategies fostering a safe and nurturing environment for children.
• Mentored junior staff, providing guidance on best practices in infant care and education.

• Prepared dining room tables, served meals to residents, and maintained cleanliness and sanitation of dining and kitchen areas to enhance dining experience. Ensured compliance with nutritional standards, internal procedures, and government regulations while preparing and serving foods and beverages to residents, supporting overall health and wellbeing.
• Prepared and served nutritious meals in accordance with dietary guidelines.
• Assisted kitchen staff with food preparation and sanitation processes.
• Maintained cleanliness of dining and kitchen areas to ensure safety compliance.

• Provided exceptional service to enhance customer satisfaction., bussing tables, restocking, and extra cleaning.
• Delivered exceptional customer service in high-volume dining environment.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Managed multiple tables efficiently, enhancing guest satisfaction and experience.

• Courses taken: Graphic design, computer applications, CISCO, Word processing, Foods, Advanced Foods, Housing, Crafts, Health, & Publications.
• GPA: 3.4

• Graphic Design
• GPA: 4.0