Jessica Winter
Bowling Green,KY
Summary
Organized and dependable candidate with over 12 years experience, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
OS&D Specialist
TForce Freight
06.2023 - 11.2023
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Managed relationships with key stakeholders such as vendors, carriers, warehouse staff, and customers involved in the handling of any given OS&D issue.
- Enhanced inventory management by conducting regular audits and reconciling discrepancies.
- Responsible for all Overages, damages, and shortages for our terminal
Administrative Assistant
National Cremation & Burial Society/SCI
09.2022 - 06.2023
- Greeted and screened visitors to direct to correct employee or office
- Resolved issues, escalating major conflicts and concerns to appropriate personnel
- Maintained files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Filed for death certificates
- Compiled and entered data into various databases to ensure accuracy and completeness
- Assisted funeral directors with releasing cremated remains.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
DISPATCH ADMINISTRATOR
UPS, UNITED PARCEL SERVICE
01.2011 - 05.2022
- Effectively implemented 'best practices' for dispatchers to help streamline operations and maintain peak on time performance
- Assisted Managers with daily dispatching schedules for 30+ drivers
- Ensured that all dispatch objectives were met on a daily basis as assigned by the Regional
- Reviewed completed deliveries with drivers and leaders to promote accuracy and course correction
- Monitored dispatch performance to resolve driver incidents, equipment failure and other potential service disruptions
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Provided guidance and mentorship to junior staff members when needed
- Ensure route completion via the driver check-in process
- Prepare, update and dispense the daily route schedule
- Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
Inventory Control Specialist
Limited Brands Inc.
08.2006 - 06.2011
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Audited and corrected discrepancies in inventory numbers.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
Education
MEDICAL ASSISTANT -
Bradford Community College
01.2008
Skills
- Prioritizing Calls
- Dispatching Field Personnel
- Business Operations
- Advanced in MS Office
- Project organization
- 10-Key Proficiency
- Customer Service
- Data Entry Documentation
- Self Starter
- Administrative Support
- Documentation Management
- Quality Assurance
References
References available upon request
Timeline
OS&D Specialist
TForce Freight
06.2023 - 11.2023
Administrative Assistant
National Cremation & Burial Society/SCI
09.2022 - 06.2023
DISPATCH ADMINISTRATOR
UPS, UNITED PARCEL SERVICE
01.2011 - 05.2022
Inventory Control Specialist
Limited Brands Inc.
08.2006 - 06.2011
MEDICAL ASSISTANT -
Bradford Community College