Summary
Overview
Work History
Education
Skills
References
Languages
Certification
References
Timeline
Generic

Jessica Witherspoon

Palatka,FL

Summary

Dynamic Care Coordinator with extensive experience at SMA Healthcare, excelling in care planning and patient advocacy. Proven ability to develop sustainable organizational practices while effectively managing crisis interventions. Skilled in strategic planning and fostering community outreach, ensuring quality care delivery and enhancing patient satisfaction through strong communication and emotional intelligence. Motivated Peer Support Specialist dedicated to coaching clients through life changes. Creates customized, structured support plans. Energetic and friendly with strong relationship-building skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Care Coordinator

SMA Healthcare
Palatka, Florida
12.2023 - Current
  • Provided case management services to ensure the delivery of quality care.
  • Managed appointment scheduling and follow-up reminders for patients.
  • Assisted patients in navigating insurance benefits and healthcare resources.
  • Developed relationships with community services to support patient needs.
  • Coordinated patient care plans with healthcare providers and family members.
  • Educated patients on treatment options and self-care practices effectively.
  • Educated clients on available resources and services within their communities.
  • Provided crisis intervention services when needed.
  • Provided emotional support to patients dealing with difficult health issues.
  • Supported clients during hospital admissions and discharges.
  • Facilitated referrals to community resources such as housing, transportation, employment opportunities.
  • Documented patient interactions and updates in electronic health records system.
  • Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
  • Conducted initial assessments and evaluations of patient's needs.
  • Developed individualized service plans based on assessment findings.
  • Monitored and evaluated patient progress, adjusting treatment plans as needed.

Peer Support Specialist

Shining Light Peer Services
Palatka, Florida
03.2021 - 08.2023
  • Provided emotional support to clients navigating mental health challenges.
  • Facilitated group discussions to encourage peer connection and understanding.
  • Assisted clients in developing coping strategies and life skills.
  • Collaborated with team members to create supportive program activities.
  • Facilitated individual and group therapy sessions to support recovery efforts.
  • Conducted comprehensive assessments of clients' substance use and mental health needs.
  • Developed personalized treatment plans in collaboration with multidisciplinary teams.
  • Provided crisis intervention and support to clients in high-risk situations.
  • Educated clients and families about addiction, recovery resources, and coping strategies.
  • Collaborated with community organizations to enhance support networks for clients.
  • Maintained accurate client records and documentation according to regulatory standards.
  • Monitored client progress through regular follow-up meetings and evaluations.
  • Attended conferences, trainings and workshops related to addictions counseling practices.
  • Developed treatment plans tailored to the individual needs of each client.
  • Provided crisis intervention services when needed including de-escalation techniques, suicide risk assessments, safety planning and referrals to emergency services.
  • Educated families on addiction issues and how they can support their loved one's recovery process.
  • Participated in case reviews with multidisciplinary teams to ensure best practice standards are being met.
  • Served as a liaison between courts, probation officers and treatment providers.
  • Performed outreach activities within the community such as presentations at schools or local organizations about substance abuse prevention strategies.

Supervisor

Blattner Energy
Florahome, FL
09.2017 - 11.2017
  • Supervise, coordinate, or schedule the activities of construction or extractive workers.
  • Assign work to employees, based on material or worker requirements of specific jobs.
  • Confer with managerial or technical personnel, other departments, or contractors to resolve problems or to coordinate activities.
  • Coordinate work activities with other construction project activities.
  • Record information such as personnel, production, or operational data on specified forms or reports.

Waitress

Sonnys Bar BQ
Palatka, FL
01.2013 - 03.2013
  • Communicate with customers to resolve complaints or ensure satisfaction.
  • Assist customers with seating arrangements.
  • Prepare foods for cooking or serving.
  • Clean food preparation areas, facilities, or equipment.

Telemarketer

PRC
Palatka, FL
05.2008 - 05.2009
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Conduct client or market surveys to obtain information about potential customers.

Customer Service Rep

Payless Shoe Source
Palatka, FL
03.2007 - 10.2008
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Education

High School Diploma -

Interlachen High School
Interlachen, FL
03-2006

1 Year of College or a Technical or Vocational School - Buisness Administration

St.John State College
Palatka, FL

Skills

  • Develop sustainable organizational policies or practices
  • Direct facility maintenance or repair activities
  • Communicate organizational information to customers or other stakeholders
  • Discuss goods or services information with customers or patrons
  • Respond to customer problems or complaints
  • Supervise employees
  • Train employees on environmental awareness, conservation, or safety topics
  • Prepare financial documents, reports, or budgets
  • Community outreach
  • Strategic planning
  • Treatment Planning
  • Problem-solving
  • Care planning
  • Verbal and written communication
  • Care coordination
  • Team collaboration
  • Goal setting
  • Multitasking and organization
  • Patient advocacy
  • Multitasking Abilities
  • Time management
  • Scheduling
  • Problem solving
  • Emotional intelligence
  • Crisis intervention
  • HIPAA guidelines

References

Available on Request

Languages

Spanish
Professional

Certification

  • HOH
  • CPR
  • CULTURAL COMPETENCY
  • CERTIFIED WRAP FACILITATOR
  • OPIOD OVERDOSE RECOGNITION AND RESPONSE
  • HELPING OTHERS HEAL

References

References available upon request.

Timeline

Care Coordinator

SMA Healthcare
12.2023 - Current

Peer Support Specialist

Shining Light Peer Services
03.2021 - 08.2023

Supervisor

Blattner Energy
09.2017 - 11.2017

Waitress

Sonnys Bar BQ
01.2013 - 03.2013

Telemarketer

PRC
05.2008 - 05.2009

Customer Service Rep

Payless Shoe Source
03.2007 - 10.2008

High School Diploma -

Interlachen High School

1 Year of College or a Technical or Vocational School - Buisness Administration

St.John State College

Similar Profiles

CREATE PROFILE
Jessica Witherspoon
Want your own profile? Create for free at Resume-Now.com