Jessica Witt
Allen
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Specialist
HEB Grocery Store
05.2023 - 06.2024
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
RBT in Training
Cutting Edge Pediatrics
02.2023 - 04.2023
- Facilitated group sessions to teach clients positive coping strategies.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Supported client using principles of applied behavior analysis.
- Monitored client progress to provide continued guidance and consistent feedback to families.
Secretary/WMA
Elements Massage
08.2021 - 03.2023
- Maintained electronic filing systems and categorized documents.
- Managed 30 - 50 customer calls per shift.
- Performed research to collect and record industry data.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Specialty Team Member
Whole Foods Market Inc
10.2007 - 04.2016
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Assistant Store Manager
GameStop
09.2005 - 10.2007
- Reported issues to higher management with great detail.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Associate of Arts - Anthropology
Brookhaven College
Dallas, TX05.2013
Certificate of Completion For TEFL - English As A Foreign Laguage
Via Lingua Language Academy
Florence, Italy02.2017
Skills
- Document Treatments
- Fine Motor Skills
- Positive Reinforcement Methods
- Constructive Feedback
- Communications
- Documentation Skills
- Skill-Building Support
- Customer Satisfaction
- First Aid
- Data Collection
- Japanese (intermediate)
Languages
English
Full Professional
German
Limited Working
Japanese
Limited Working
Spanish
Elementary
Additional Information
Personal References: Jessika V (Department Lead), phone: 979-487-0520 email: V768482@heb.com
Katie Stewart, phone: 509-329-8803
Kelly (former Manager), phone: 210-449-0727
Han Phuah (former Employer Elements Massage), phone: 469-855-9148
Timeline
Specialist
HEB Grocery Store
05.2023 - 06.2024
RBT in Training
Cutting Edge Pediatrics
02.2023 - 04.2023
Secretary/WMA
Elements Massage
08.2021 - 03.2023
Specialty Team Member
Whole Foods Market Inc
10.2007 - 04.2016
Assistant Store Manager
GameStop
09.2005 - 10.2007
Associate of Arts - Anthropology
Brookhaven College
Certificate of Completion For TEFL - English As A Foreign Laguage
Via Lingua Language Academy