Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Additional Information
Timeline
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Jessica Wognakou

Tulsa,OK

Summary

Results-driven Operations and Accounting Professional with over five years of expertise in optimizing office efficiency and ensuring seamless business operations. Proven track record in managing complex schedules, travel arrangements, and diverse administrative responsibilities. Skilled in utilizing various payroll, sales, and accounting software to maintain accurate financial records. Adept at executing the maintenance of company data, procedures, and policies, overseeing internal and external communication channels, and assisting with meticulous bookkeeping to meet stringent deadlines. Possesses exceptional people and problem-solving skills, expertise in computer-phone techniques, and leadership abilities. Cultivates enduring positive relationships with both new and existing customers, as well as vendors. Collaborative team player with a robust toolkit of interpersonal skills and in-depth knowledge of business operations. Demonstrated ability to work remotely and open to travel as required, offering flexibility in working hours to accommodate organizational needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Staff Accountant - Advertising Administrator

The Automotive Advertising Agency
12.2022 - Current
  • Spearheads full-cycle AP, ensuring accurate 3-way match, GL coding, and timely bill pay/cash postings
  • Assists with PO process/module tasks
  • Oversees new client onboarding by updating and sending contracts via DocuSign, ensuring seamless and efficient processes
  • Manages vendor relationships, ensuring compliance and adherence to company policy
  • Prepares month-end journal entries and balance sheet reconciliations, ensuring financial accuracy
  • Supports audits, including tax, payroll, and external CPA Review
  • Acts as a resource for accounting-related inquiries, maintaining compliance with GAAP
  • Produces various financial reports and analyses to support executive decision-making
  • Assists with AR processing for 30-40 clients, ensuring timely and accurate invoicing
  • Coordinates and leads special projects, including OEM Co-Op services, new hire onboarding, SOP’s, and compliance reviews
  • Maintains, updates, and creates new and existing client budgets
  • Works in advertising portals for Google, Facebook, TikTok, LinkedIn, managing Co-Op activities
  • Utilizes OEM advertising portals such as Ford, Stellantis, Hyundai to process claims and ensure compliance.
  • Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
  • Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
  • Cooperated with senior leaders to create operating budgets and initiate financial planning.
  • Maintained personnel records and updated internal databases to support document management.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.

Operations Assistant

Brookfield Properties Retail
12.2021 - 12.2022
  • Support OM with timely submission and tracking of capital projects
  • Reconcile OM and GM monthly P-card expenses through the SAP Concur system
  • Assist in the organization, management, and communications for mall tenant events, including contacting vendors, verifying insurance, booking vendors, creating/posting signs, writing and distributing tenant communications, notifying Security and other departments, and attending events to ensure success
  • Coordinate the efforts of vendors and contractors to help drive tenant satisfaction
  • Manage tenant and vendor certificates of insurance
  • Ensure all 'active' tenants and vendors have unexpired certificates on file and with correct limits and additional insured-certificate holder information as required by the insurance matrix
  • Request updated certificates as needed
  • Enter work orders in the Angus system for cleaning, engineering, and operational issues and follow up to ensure completion
  • Provide support to Marketing, posting advertisements, sales, and holiday specials weekly and monthly through the Sprinklr-Gizmo system for Brookfield and on-site tenants
  • Implement the BAM SH&E safety program at our property
  • Prepare, maintain, and distribute activity and event lists
  • I.e., Holiday choirs, handbooks, and Arts Fairs
  • Process permanent tenant billings and follow up with Collections-Accounting
  • Collect, log, and scan BD tenant rental payments to AR
  • Support the PMA in implementing Snap Pay for rent and sales collection of BD Tenants
  • Track and log perm tenants’ monthly - annual sales committed expenses and prepare budget variances to send to the corporate office
  • Budget or develop spreadsheet tracking reports
  • Ensure all courier invoices are accurate/coded and uploaded to APR on a timely basis for payment
  • Manage the One Call Now system, emergency contacts, and the updating of emergency plans
  • Answer and dispatch two-way radio calls
  • Answer and forward all inquiries
  • Schedule meetings, conference calls, and appointments, and make travel arrangements as needed
  • Sort and distribute mail and other deliveries
  • Order office supplies and maintain supply storage space
  • Perform miscellaneous support duties, including mailing, faxing, copying, travel arrangements, and expense reports
  • Assist the Property Management Team with any overflow work they may have.
  • Managed day-to-day department operations with effective workflow coordination.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Provided administrative support with accurate document preparation and data entry.
  • Assisted with facility scheduling and customer service.
  • Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
  • Promptly addressed customer inquiries and complaints to foster swift resolution.
  • Managed and maintained file system covering expenses, reports, and support documentation.
  • Prepared and delivered operational performance reports to inform management.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Served as corporate liaison for finance, IT and marketing departments.

Accountant - Biller

Landers Auto Group of Norman
08.2020 - 11.2021
  • Received and processed paperwork from the Finance & Internet Department
  • Posted vehicle sales and purchases through ERA-IGNITE Software (Reynolds and Reynolds)
  • Prepared checks for payoffs, referrals, refunds, etc
  • Processed auto loan contracts; submitted - verifying customers' information and/or TTL paperwork with various banking institutions
  • Prepared, submitted, and monitored the funding of bank contracts
  • Read and interpreted legal state documents
  • Effectively presented information to customers or dealership personnel
  • Maintained reports and logs of daily new and used deal activity
  • Costing via ten key and Finalizing deal
  • Reconciled financial accounts for New - Used Inventory, Warranties, Incentives, and Contracts in Transit
  • Sent daily reports of various financial accounts (schedules) to the Comp Controller and/or Office Manager(s)
  • Submitted warranty contracts through DealerTrack and Assurant group, as well as facilitated CXL cancellations
  • Calculated and distributed sales staff commission pay via Excel - Ignite
  • Performed other various accounting responsibilities and business requirements as assigned.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Gathered financial information, prepared documents, and closed books.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Used advanced software to prepare documents, reports, and presentations.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Itemized taxpayer expenses to identify maximum adjustments, deductions and credits.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Provided journal entries and performed accounting on accrual basis.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Maintained integrity of general ledger and chart of accounts.
  • Collected and reported monthly expense variances and explanations.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.

Sales Administrator

Landers Auto Group of Norman
02.2019 - 08.2020
  • First point of contact for prospective candidates via phone or in person
  • Assisted with routine pre-employment criminal background checks, references, and licensure registry verification through Hireology
  • Prepared and conducted new hire orientation packets for all departments
  • Oversaw onboarding for all new hires and coordinated training for Sales, Reception, and BDC Staff via Dealer Connect and E-Leads programs
  • Served as primary backup and call-off replacement for the front desk personnel
  • Scheduled day-to-day activities for the front desk personnel
  • Handled Payroll for all departments via Kronos, weekly timekeeping, vacation requests, and scheduling
  • Staff of 100-150 monthly, depending on turnover
  • Liaison to Accounting; assisted Human Resources and the Controller with all staff needs
  • I.e., Announcements, Benefits guide, Pay, Terminations, Vacation requests, injury accident reports, and filing documentation
  • Facilitated appointments and maintained relations with all CDJR Vendors: Sirius XM, Community Coffee Co, Balloon Promotions, Capitol Cleaning, Hooper Printing Co, Elite Trophies, Ozarka, and Artesian Water Co
  • Updated AP spreadsheet daily with gas expenses used on the company fleet cards
  • Assisted AR/AP with check requests regarding refunds, rebate payments, warranty CXL payments, and repossession efforts
  • Maintained showroom cleanliness
  • Maintained compliance with all applicable company policies and procedures.
  • Collaborated with marketing department personnel to optimize strategic initiatives.
  • Attended sales training camp and brought best practices leadership back to company.
  • Discussed sales strategies and promotional plans with VP of Sales on regular basis.
  • Planned and directed staff training and performance evaluations.
  • Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
  • Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Established and cultivated solid business relationships with new or existing customers.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to event marketing, sales and brand promotion.
  • Recorded accurate and efficient records in customer database.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Lead Administrative Support Assistant

Angel Fire Resort
12.2017 - 01.2019
  • Lead Admin (Winter Season): Arrived early to each shift to collect, count, and set up the assigned cash drawer
  • Provided information about ski school services, requirements, regulations, type of equipment, hours of operation-pick up, and directions
  • Prepared packets 24 to 48 hours before arrival; Fulfilled all packets 48 hours in advance
  • Operated the computer sales system to facilitate the sale of items requested by patrons
  • Prepared the facility to receive children and parents for each scheduled operation day
  • Created mountain badges for 100-200 students daily
  • Created rosters for each age group for the next business day
  • Continually educated on all the classes offered, products available, restrictions, requirements, and prices to coordinate reservations and meet the individual needs of the guest
  • Monitored the resort's website regularly to be informed of mountain conditions, activities, events, changes, and emergencies
  • Facilitated cancellations and refunds with the resolutions team
  • Trained and assisted any new staff as needed
  • Maintained office cleanliness
  • Conducted various administrative associated tasks & duties as assigned
  • Fulfillment Agent (Summer Season): Reviewed and Audited orders before printing; checked for proper arrival dates, age, height, weight, shoe size, phone numbers, email, etc
  • Printed Lift Tickets, Lesson Tickets, Tubing Tickets, Rental Slips and Season Passes
  • Fulfilled all other reservations and created packets 24 to 48 hours in advance
  • Delivered packets to the pick-up window at the summer ticket office
  • Adjusted errors and complaints
  • Made changes to existing reservations
  • Checked to ensure 1 Risk Waivers were signed before distributing packets
  • Facilitated cancellations and refunds with the resolutions team
  • Sent confirmation emails as needed
  • Took telephone reservations and operate computer software and printers to store and receive reservation data
  • Quoted prices, computed bills, collected payments, and provided guests with reservation confirmation
  • Set reservations for lodging, adult ski and snowboard lessons, children’s ski and snowboard lessons, childcare, lift tickets, bike park tickets, rentals, zip line tours, etc
  • Stayed educated on all of the classes offered, products available, restrictions, requirements, and prices to coordinate reservations to meet the individual needs of the guest
  • Monitored Angel Fire Resort website regularly to be continually informed of mountain conditions, activities, events, and changes
  • Took telephone inquiries and transferred calls.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Associate of Applied Science - General Business Management

Oklahoma State University
Oklahoma City, OK
12.2023

Skills

  • ERP System Knowledge
  • Budgeting and Forecasting
  • Microsoft Excel Proficiency
  • Cash Flow Management
  • Accounting Software Expertise
  • Payroll Processing
  • Intercompany Transactions
  • Data Inputting
  • Generally Accepted Accounting Principles
  • Administrative Support
  • Finance
  • Auditing
  • Financial Management
  • Budget Preparation

Certification

  • Stukent | Digital Marketing Certification, 07/01/23, 07/01/25
  • American Association of Notaries | Notary Public, 08/01/21, 08/01/25

Personal Information

Title: STAFF ACCOUNTANT

Additional Information

American Association of Notaries | Notary Public
issued August 2021 – Expires August 2025

Timeline

Staff Accountant - Advertising Administrator

The Automotive Advertising Agency
12.2022 - Current

Operations Assistant

Brookfield Properties Retail
12.2021 - 12.2022

Accountant - Biller

Landers Auto Group of Norman
08.2020 - 11.2021

Sales Administrator

Landers Auto Group of Norman
02.2019 - 08.2020

Lead Administrative Support Assistant

Angel Fire Resort
12.2017 - 01.2019

Associate of Applied Science - General Business Management

Oklahoma State University

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Jessica Wognakou