Jessica Wolgamood
Lawton,MI
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Team Leader
Gordon Food Service
05.2019 - 12.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Completed transactions, exchanges and returns to support payment processing.
- Supported customer service, providing informational resources regarding promotions and sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Building bond between thee customers always made them want to come back because they felt welcomed and enjoyed staying and talking and sales always went up.
Cashier
Menards
02.2018 - 05.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Making sure guest was always 100% satisfied will always bring them back
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
Education
High School Diploma -
Constantine High School
Constantine, MI05.2017
Skills
- Teamwork and Collaboration
- Troubleshoot Service Issues
- Team Meeting Facilitation
- Report Exceptions
- Timelines and Milestones
- Verbal and Written Communication
- Guest Satisfaction
- Shift Checklists
- Leading Employees
- Cash Register Operations
Timeline
Team Leader
Gordon Food Service
05.2019 - 12.2020
Cashier
Menards
02.2018 - 05.2019
High School Diploma -
Constantine High School