Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Hi, I’m

Jessica Wolnik

Eagle Mountain,UT

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Seeking a career with challenges and opportunities for growth that allow a great attitude, a willingness to learn new things and can work a flexible schedule that is remote (or hybrid).

Overview

11
years of professional experience

Work History

Utah Behavior Services

Administrative Assistant/Scheduling Specialist
06.2022 - Current

Job overview

  • This position is responsible for day to day operations of facility and general office duties set forth
  • This position is responsible for cleanliness of building to company standards as well as maintenance for safety of clients and staff and that it is always operable for treatment
  • Understands emergency process and enacts if necessary
  • Screens any visitors that arrive to ensure safety and direct them to where should be as necessary.
  • Being on time with proper hygiene, dresses accordingly and positive, solution focused attitude and problem solving focus
  • Coaching team members as applicable and appropriate
  • Communicating with different team members as applicable
  • Active and available on community communication platforms (i.e
  • Ring Central, Sococo, G mail
  • Promotes Company Values and Mission statement in all areas of job
  • Ensures that all marketing and campaign signage is up to date and communicates with team about upcoming events
  • Is knowledgeable in company's Standard Operations Manual(or can navigate to find answers), RBT Process and separations of employment
  • Follows HIPAA guidelines
  • Takes incoming phone calls, messages, completes intakes and directing calls where appropriate
  • Calls on scheduling list for services and updates accordingly
  • Responsible for processing incoming client documents and uploading them into client's charts as necessary
  • Sending intake documents and renewal paperwork to be completed
  • Returning e-mails, fax referrals, inquiries and Ring Central messages in timely fashion
  • Attend meetings as applicable for job
  • Communicate with extended team members as necessary and needed
  • Submits support/IT tickets for staff as needed and determined appropriate
  • Checks mail sent to clinic
  • Submits staff reimbursement forms to HR as they come in
  • Provide staff with Birthday and Anniversary cards and shout outs as appropriate
  • Send in value nominations as applicable
  • Schedules staff and clients to their availability as best as possible
  • Collaborates with clinicians about scheduling and notifies those affected on who is unable to be scheduled
  • Collects availability for staff and clients during seasonal changes
  • Changes treatment teams as necessary with consultation from clinician
  • Creates and builds schedule weekly
  • Utilizes reserve list for cancellations to ensure schedule is full
  • Approves/denies time off requests, tracks excessive time requests and communicates with team as dates are closed off
  • Partners with Authorizations and billing team on stopping/starting services

Ptarmigan Connections

Practice Support Specialist
05.2021 - 05.2022

Job overview

  • This position was responsible for day-to-day administrative and general office duties including word processing,filing, faxing, and data entry
  • Received incoming telephone calls in prompt, courteous, and professional manner,and greets/assists visitors in same manner
  • Main duties were verifying insurance eligibility and benefits,coordinating paperwork with patients(parent/guardian), scheduling appointments, managing provider's schedule,answering phones, covering front desk/receptionist as needed
  • Promptly and professionally answered telephone calls
  • Routed calls appropriately, offering voice mail/taking messages or redirection of calls as needed
  • Verified insurance eligibility & benefits online/via phone for new referrals and daily appointments
  • Coordinated paperwork with families for new referrals and daily appointments
  • Managed assigned providers schedules
  • Scheduled new patient appointments and daily recurring appointments, as necessary
  • Followed all Clinic policies on safety and security;maintained restricted areas safe by safeguarding key less entry codes and computer system passwords in strict confidentiality
  • Checked in/out patients and collected co-pays/deductibles owed
  • Scheduled patient appointments as requested when checking out
  • Facilitated patient flow and communicated delays with patients and clinical staff
  • Appropriately and courteously screened solicitors for relevance to organization needs
  • Explained financial requirements to patients or responsible parties and collects co-pays as required
  • Responsible for keeping reception and patient waiting areas, and office files clean and organized
  • Performed other duties as assigned.

Providence Pediatric Subspecialties Clinic

Practice Support Specialist
03.2020 - 04.2021

Job overview

  • Greeted patients/families, registered, verified, and updated necessary information in EPIC
  • Ensured scheduled visits for patients are with appropriate authorizations
  • Assisted patients with completion of routine forms
  • Reported problems and irregularities
  • Ensured that follow up appointments were scheduled (if appropriate) and referrals are coordinated (if appropriate) prior to patient leaving office
  • Answered telephone and routed callers in a friendly, prompt, and accurate manner
  • Provided accurate information or took messages when appropriate
  • Retrieved and disbursed messages from answering service/machine and facsimile
  • Scheduled, canceled, rescheduled,and confirmed office visits according to office scheduling procedure
  • Tracked and recalled patients, when needed,for chronic care follow-up and preventive care visits
  • Ensured maintenance of medical records to include timely and accurate retrieval and storing of patient records; submitting medical record to physician for review (if needed);responded to medical records requests, ensuring patient confidentiality
  • Maintained and updated current information on physician's schedule
  • Assisted physician in keeping to schedule to minimize patient wait times
  • At staff request, scheduled patient testing, procedures, referrals/consultations and admissions with hospitals,specialist, and allied health agencies
  • Typed and copied documents/forms as required
  • Maintained work area in a clean, neat, and orderly manner
  • Assisted with billing, ordering, maintaining supplies, and reporting
  • Implemented care/services that recognize age/diversity specific needs/issues of customers served
  • Completed initial and annual
  • Competency Plan for assigned job and department.

Victoria's Secret

Lingerie Manager
10.2018 - 03.2020

Job overview

  • Successfully maintained and up-kept store based on business needs
  • Managed business weekly with company generated reports to make changes in floor execution strategies based on prior week's sales
  • Followed company direction with successful execution of Floor sets and business management
  • Managed payroll daily to ensure alignment with goals and staffing needs and executed with successful communication to rest of team of any changes that may be necessary
  • Maintained clean, neat, organized, and well-presented off floor experience for ease of access to all associates to find what was needed for customers in timely fashion
  • Partnered with Operation Manager to execute replenishment opportunities and schedule for well-stocked sales floor
  • Assisted and lead team in selling activities on floor and maintained sales goals per hour keeping in line with goals from store manager and company goals
  • Recovered store in timely fashion and close store to proper policy and procedure securing funds and closing paperwork
  • Opened store successfully with tools given by company to execute well guided day for team
  • Reviewed daily messages from District manager to give team proper guidance and to adjust goals/sales/promotions as needed
  • Successfully handled customer complaints to gain understanding of situation and to come to agreement to fix problem in reasonable and fair way for all parties while making sure number one priority was taking care of customer.

Victoria's Secret

Operations and Staffing Supervisor
09.2016 - 10.2018

Job overview

  • Support in sourcing candidates, reviewing applications to verify qualifications and work history as well as other requirements for initial screening
  • Coordinate interview process with hiring managers and ensure that new hire paperwork is completed to standard and entered properly
  • Schedule on-boarding activities and follow through to make sure completed
  • Schedule monthly performance reviews for management team to complete in timely fashion
  • Create and complete schedules per budget and other payroll planning tools
  • Reviewed associate files to make sure appropriate following company guidelines
  • Provided general/operational administrative support
  • Drive sales results through business model and company loyalty strategies
  • Lead sales floor when assigned as Customer Service Lead
  • Drive results through example
  • Drive operational fundamentals
  • Effectively manage and control expenses
  • Lead change through positivity and growth mindset.

JCPenney

Department Supervisor
02.2015 - 10.2016

Job overview

  • Modeled and partnered with team to achieve outstanding customer service
  • Shared customer feedback consistently; Coached team on how to improve and put customer first
  • Ensured team delivered outstanding checkout experience and that team followed designated process to drive speedy checkout
  • Actively listened to customers to problem solve and assist
  • Planned and executed sales events and company sales-building programs
  • Reviewed relevant results & business trends to quickly identify and address areas of opportunity
  • Drove sales by setting and communicating goals related to sales, cross-selling, gift cards, credit acquisition and productivity for associates and held associates accountable to meet established Productivity Standards
  • Helped coordinate re-merchandising efforts to react to sales and to maintain proper merchandising standards
  • Drove restock by walking sales floor and stock room and/or working appropriate reports to identify replenishment opportunities, bringing out merchandise to fill in floor to positively impact merchandise presentation and store sales
  • Played active role in coaching associates for growth with real-time coaching's and follow-ups to develop team's strengths and opportunities.

JCPenney, Escondido

Sephora Operations Consultant
05.2012 - 01.2015

Job overview

  • Sought out clients and did whatever possible to ensure had a fabulous experience through service, selling, and product application
  • Had eye for visual merchandising and enjoyed creating beautiful environment for clients to shop; lead and maintain monthly floor sets, weekly merchandise updates, and received all shipment
  • Stayed detail-oriented and organized and saw business with critical eye; understood how to improve operational efficiency and decrease shrinkage; managed all merchandise processes, including return-to-vendor and markdowns and ensuring all deadlines were met
  • Shared operational knowledge and encouraged those around to ask questions and get involved; helped others understand their role in operations; Excelled at client service and understood product,and desire to learn more
  • Solved problems and made smart decisions that drove sales, profit, and customer service.

Education

Mt. San Jacinto Community College
Menifee, California

Associates from Social and Behavioral Science
2010

Murrieta Valley High School
Murrieta, CA

High School Diploma
2006

Skills

  • Safety-oriented, HIPAA compliant, well organized, team player, Adaptable, fast learner, skilled in
  • Multitasking, conflict resolution, superior communication skills, proficient with computer systems
  • (Outlook, Word, Power point, Excel, EPIC, On Base, eMD's, Optomiser)
  • Complex Problem-Solving
  • Time Management
  • Schedule Management
  • Data Entry Documentation
  • Multi-Line Phone Systems
  • Reading Comprehension
  • Customer Service
  • Prioritizing Patients
  • Training and Development

Timeline

Administrative Assistant/Scheduling Specialist

Utah Behavior Services
06.2022 - Current

Practice Support Specialist

Ptarmigan Connections
05.2021 - 05.2022

Practice Support Specialist

Providence Pediatric Subspecialties Clinic
03.2020 - 04.2021

Lingerie Manager

Victoria's Secret
10.2018 - 03.2020

Operations and Staffing Supervisor

Victoria's Secret
09.2016 - 10.2018

Department Supervisor

JCPenney
02.2015 - 10.2016

Sephora Operations Consultant

JCPenney, Escondido
05.2012 - 01.2015

Mt. San Jacinto Community College

Associates from Social and Behavioral Science

Murrieta Valley High School

High School Diploma

Additional Information

Additional work history and personal/professional references can be provided upon request

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