Jessica Wood
Greensboro,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proficient administrative professional experienced in data entry, document management, and file preparation. Top-notch communicator with good time management and problem-resolution skills.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
FedEx
08.2020 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Provided excellent customer service to resolve customer complaints in timely manner
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed data entry and completed proper paperwork.
- Performed data entry with speed and accuracy.
- Used electronic systems for data entry, tracking and analysis.
- Completed data entry of enrollments and case-management activities.
- Retrieved information and performed data entry using appropriate computer programs.
- Managed data entry of student information and maintained updated records.
- Completed clerical and data entry tasks to optimize financial procedures.
- Located and corrected data entry errors and reported to management.
- Used data entry skills to accurately document and input statements.
- Completed data entry to record call notes, suggestions and questions.
- Provided administrative support with accurate document preparation and data entry.
Administrative Assistant
Essential Hands
12.2005 - 05.2020
- Entered data into spreadsheets using Microsoft Excel or other similar programs
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Handled confidential documents in an organized fashion according to established protocol
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Provided secretarial and office management support while building cooperative working relationships.
- Created and maintained data entry logs to track data entry activities.
- Completed accurate and timely data entry.
- Assisted with developing data entry processes.
- Developed and implemented data entry operations.
- Completed time-sensitive data entry requests.
- Followed data entry protocols, rules and regulations.
- Performed data entry, filing, copying and faxing.
- Completed data entry for currency transactions.
- Completed business correspondence, transcription, and data entry.
- Performed data entry with speed and accuracy.
- Performed data entry and completed proper paperwork.
- Handled administrative and data entry work for staff.
- Managed and organized documents for data entry tasks.
- Gained extensive knowledge in data entry, analysis and reporting.
- Minimized manual system errors with streamlined data entry process.
- Demonstrated proficiency in data entry, contract modification and billing.
Education
Associate of Arts - Business
Ashford University
San Diego, CA 06.2011 - 05.2013
Skills
Data entry proficiency
Paperwork Processing
Data Entry Software
Data Entry Efficiency
Data Entry Speed
Data Entry Techniques
Strong Data Entry
Alphanumeric Data Entry
Data Entry Accuracy
Expert Data Entry
Data entry background
Data entry proficiency
Timeline
Customer Service Representative
FedEx
08.2020 - 10.2023
Associate of Arts - Business
Ashford University
06.2011 - 05.2013
Administrative Assistant
Essential Hands
12.2005 - 05.2020