Jessica Woodard-scott
Coudersport,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Advocate Member Service Representative
Disabled Veterans Solutions
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Verified customer identification and documentation for compliant transactions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer.
Paralegal
The Ross Law Firm
05.2013 - 05.2022
- Preparing and filing with the Court legal documents; Answering the phone and scheduling appointments, accepting payments, sending out invoices;
- Assisting the attorney with clients;
- Being a self-motivated worker, multi-tasking multiple assignments and clients
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Produced legal documents such as briefs, pleadings and appeals.
- Researched statutes, decisions, legal articles, and codes.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Attended court hearings and depositions to take notes and document proceedings.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Collaborated with attorneys to develop strategies for each case.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Assisted attorneys with reviewing and organizing witness reports.
- Conducted background investigations on defendant.
COLLECTIONS ANALYST
Zito Media
10.2012 - 05.2013
- Call clients who are delinquent on their home cable and Internet bills to obtain payments;
- Disconnect or suspend residential accounts for non payment Set up payment plans for customers
- Report to the VP of Operations daily on progress.
COLLECTIONS ANALYST
Level 3 Communications
10.2009 - 07.2012
- Responsible for the aging of corporate clients, up to and including Fortune 500 companies;
- Setting up payment plans for delinquent accounts; Disconnect or suspend accounts for non-payment and reconnect accounts that have paid;
Education
Paralegal Studies
BRYANT AND STRATTON COLLEGE
Buffalo, NYBusiness
MANSFIELD UNIVERSITY OF PENNSYLVANIA
Mansfield, PASkills
- Social Perceptiveness
- Customer Standards Compliance
- Confidentiality Requirements
- Understanding Customer Needs
- Cultural Awareness
- Investigate Claims
- Member Relations
- Phone Inquiries
- Customer Data Confidentiality
- Client Interactions
- Medical Interpretation
- Providing Feedback
- Clear Written Communication Skills
- Telephone Reception
- Correspondence Writing
- Quality Assurance Requirements
- Customer Support
Timeline
Advocate Member Service Representative
Disabled Veterans Solutions
03.2022 - Current
Paralegal
The Ross Law Firm
05.2013 - 05.2022
COLLECTIONS ANALYST
Zito Media
10.2012 - 05.2013
COLLECTIONS ANALYST
Level 3 Communications
10.2009 - 07.2012
Paralegal Studies
BRYANT AND STRATTON COLLEGE
Business
MANSFIELD UNIVERSITY OF PENNSYLVANIA
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