Jessica Woodard-scott
Coudersport,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Advocate Member Service Representative
Disabled Veterans Solutions
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Verified customer identification and documentation for compliant transactions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer.
Paralegal
The Ross Law Firm
05.2013 - 05.2022
- Preparing and filing with the Court legal documents; Answering the phone and scheduling appointments, accepting payments, sending out invoices;
- Assisting the attorney with clients;
- Being a self-motivated worker, multi-tasking multiple assignments and clients
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Produced legal documents such as briefs, pleadings and appeals.
- Researched statutes, decisions, legal articles, and codes.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Attended court hearings and depositions to take notes and document proceedings.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Collaborated with attorneys to develop strategies for each case.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Assisted attorneys with reviewing and organizing witness reports.
- Conducted background investigations on defendant.
COLLECTIONS ANALYST
Zito Media
10.2012 - 05.2013
- Call clients who are delinquent on their home cable and Internet bills to obtain payments;
- Disconnect or suspend residential accounts for non payment Set up payment plans for customers
- Report to the VP of Operations daily on progress.
COLLECTIONS ANALYST
Level 3 Communications
10.2009 - 07.2012
- Responsible for the aging of corporate clients, up to and including Fortune 500 companies;
- Setting up payment plans for delinquent accounts; Disconnect or suspend accounts for non-payment and reconnect accounts that have paid;
Education
Paralegal Studies
BRYANT AND STRATTON COLLEGE
Buffalo, NYBusiness
MANSFIELD UNIVERSITY OF PENNSYLVANIA
Mansfield, PASkills
- Social Perceptiveness
- Customer Standards Compliance
- Confidentiality Requirements
- Understanding Customer Needs
- Cultural Awareness
- Investigate Claims
- Member Relations
- Phone Inquiries
- Customer Data Confidentiality
- Client Interactions
- Medical Interpretation
- Providing Feedback
- Clear Written Communication Skills
- Telephone Reception
- Correspondence Writing
- Quality Assurance Requirements
- Customer Support
Timeline
Advocate Member Service Representative
Disabled Veterans Solutions
03.2022 - Current
Paralegal
The Ross Law Firm
05.2013 - 05.2022
COLLECTIONS ANALYST
Zito Media
10.2012 - 05.2013
COLLECTIONS ANALYST
Level 3 Communications
10.2009 - 07.2012
Paralegal Studies
BRYANT AND STRATTON COLLEGE
Business
MANSFIELD UNIVERSITY OF PENNSYLVANIA
Similar Profiles
Sunny HindmanSunny Hindman
Customer Service Representative at Disabled Veterans SolutionsCustomer Service Representative at Disabled Veterans Solutions
EMILY SchmidtEMILY Schmidt
Customer Service Representative at Disabled Veterans SolutionsCustomer Service Representative at Disabled Veterans Solutions
Jeff LuchtJeff Lucht
National Service Officer /Outreach Specialist at Disabled American Veterans/ Veterans AdministrationNational Service Officer /Outreach Specialist at Disabled American Veterans/ Veterans Administration
Amanda WilliamsAmanda Williams
Project Manager at SIB Cost ReductionProject Manager at SIB Cost Reduction
Scott ClarkScott Clark
Caseworker II at Potter County Human ServicesCaseworker II at Potter County Human Services