Jessica Woodard-Scott

Coordinated field reps for timely work order inspections.

Convey information to field reps through email and phone interactions.

Consistently maintained top-notch work standards.

Managed tracking of tasks with Excel.

Guaranteed compliance with established industry norms.

• Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Assisted counsel in preparing answers, providing documentation, and information for discovery request.

• Monitored employee and customer interactions to assess quality of service.
• Streamlined processes to maximize operational results.
• Created, prepared, and delivered reports to various departments.
• Enhanced efficiency through effective communication of order particulars to field personnel.

• Being self-motivated worker, multi-tasking multiple assignments and clients
• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations
• Edited and proofread legal documents to verify accuracy
• Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases
• Communication
• Handled complaints and concerns with prompt, courteous service to uphold professional reputation
• Leadership
• Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.