Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Woods

Oroville,CA

Summary

Hard-working professional with extensive experience in management, excelling in customer service and quality control. Proven track record in training and mentoring staff, enhancing customer retention, and optimizing inventory management. Adept at resolving conflicts and implementing efficient processes to elevate operational standards and ensure customer satisfaction.

Overview

12
12
years of professional experience

Work History

Supervisor

Starbucks
05.2012 - 05.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Managed inventory and ordered supplies to keep location well stocked.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Enforced company policies and regulations with employees.

Weekend Office Manager

Aeronaut Ventures, Inc.
05.2020 - 03.2021
  • Oversaw office, field, and warehouse inventory activities by ordering, stocking, and shipment receiving.
  • Hired, managed, developed and trained staff.
  • Interceded between employees during arguments and diffused tense situations.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to senior management.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

At Home Advisor

Apple
03.2014 - 10.2015
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Utilized diagnostic tools to identify and solve a variety of technical issues.
  • Configured and tested new software and hardware.
  • Managed timely and effective replacement of damaged or missing products.


Consultant

Keystone Restaurant Groups
06.2010 - 07.2012
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Devised and implemented processes and procedures to streamline operations.

Education

No Degree - Business Communication

Victor Valley College
Victorville, CA

High School Diploma -

Central High School
Barstow, CA
06-2009

Skills

  • Quality control
  • Documentation and reporting
  • Customer service
  • Training and mentoring
  • Inventory control and record keeping
  • Customer retention
  • Inbound and outbound calling
  • Key holder experience

Timeline

Weekend Office Manager

Aeronaut Ventures, Inc.
05.2020 - 03.2021

At Home Advisor

Apple
03.2014 - 10.2015

Supervisor

Starbucks
05.2012 - 05.2022

Consultant

Keystone Restaurant Groups
06.2010 - 07.2012

No Degree - Business Communication

Victor Valley College

High School Diploma -

Central High School

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