Jessica Woodward
Beaufort,SC
Summary
Dynamic professional with a diverse background in veterinary assistance and bartending. Known for exceptional communication skills and adaptability, contributing to enhanced client relationships and efficient workflow management.
Overview
11
11
years of professional experience
Work History
Certified Veterinary Assistant
Veterinary Wellness Care
Beaufort, SC
09.2021 - Current
- Assisted veterinarians during examinations and surgical procedures to ensure optimal animal care.
- Administered medications and vaccinations under veterinary supervision to maintain animal health.
- Monitored vital signs and post-operative recovery, providing updates to veterinary staff for effective care.
- Educated pet owners on proper care techniques, enhancing client relationships and satisfaction.
- Collaborated with team members to optimize clinic workflows, improving efficiency in daily operations.
- Implemented inventory management strategies for medical supplies, minimizing waste while ensuring availability of critical resources.
- Strengthened client relationships through clear communication on pet health topics and follow-up calls after appointments.
Bartender Shift Manager
Brays Island Plantation
Sheldon, SC
08.2017 - 08.2021
- Supervised daily bar operations, ensuring compliance with safety and health regulations.
- Trained and mentored new bartenders, enhancing team performance and service quality.
- Developed cocktail menus based on seasonal ingredients, driving customer engagement and satisfaction.
- Managed inventory control processes, minimizing waste and optimizing stock levels.
- Resolved customer complaints promptly, maintaining high levels of guest satisfaction.
- Collaborated with culinary team to create drink pairings that complemented menu offerings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Bartender
Izzy's Sports Bar and Grill
Fayetteville, NC
02.2015 - 03.2017
- Crafted and served a diverse range of cocktails, ensuring high-quality beverage presentation.
- Maintained cleanliness and organization of bar area, meeting health safety standards consistently.
- Managed inventory levels, ordering supplies to prevent shortages and optimize stock rotation.
- Trained and mentored new bartenders on best practices and customer service techniques.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Education
Associate of Science - Animal Science
Fayetteville Technical Community College
Fayetteville, NC07-2012
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Waste reduction
- Health and safety
- Beverage making
- Customer service
- Engaging personality
- Menu memorization
- Handling difficult customers
- Responsible alcohol service
Timeline
Certified Veterinary Assistant
Veterinary Wellness Care
09.2021 - Current
Bartender Shift Manager
Brays Island Plantation
08.2017 - 08.2021
Bartender
Izzy's Sports Bar and Grill
02.2015 - 03.2017
Associate of Science - Animal Science
Fayetteville Technical Community College