Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Woolley

Wilsonville

Summary

Enthusiastic and motivated leader proudly offering over 7 years of experience working closely with highly effective and high performing teams. Talented individual boasting a background in decision making, issue resolution and customer relations. Known for obeying all procedures and well trained in keeping up in operations and ensuring teams are updated with new policies and procedures. Organized and dependable at managing multiple priorities with a positive and professional attitude.

Overview

8
8
years of professional experience

Work History

Branch Operations Lead (MOD)

JPMorgan Chase
03.2023 - Current
  • Ensure branch is in compliance with policies, procedures and regulatory banking requirements
  • Create and implement action plans for associates to enhance their knowledge within branch operations to be in compliance with banking regulations
  • Cultivate a learning environment for employees to expand their knowledge and assist in their personal development
  • In charge of branch scheduling, training new employees, and resolving customer complaints
  • Support all branch operations including loss control, compliance, and audit standards
  • Monitor all cash entities through scheduling and performing audits as well as reviewing branch losses
  • Oversee and perform Supervisor Overrides when necessary as an active member of the branch leadership team

Associate Banker

JPMorgan Chase
11.2017 - 03.2023
  • Assist clients with processing transactions and resolve complex situations efficiently, while following company policies and ethics
  • Seamlessly execute the transition to digital banking options and communicate options to clients
  • Attend market Hire-Head events which includes reviewing applicants resumes and facilitating interviews
  • Daily cash management, including problem resolution relating to cash management
  • Assist Private Client Banker in Client Account Management and building client relationships
  • Work in a team environment to manage various processes and enhance productivity

Education

Bachelor of Arts - Communication Studies

Portland State University
06.2020

Skills

  • Excellent communication
  • Organization and time management
  • Auditing large amounts of currency
  • Processing and reporting large amounts of currency
  • Ability to research and solve problems
  • Customer service
  • Leadership and mentoring
  • Training and development
  • Knowledgeable in The Bank Secrecy Act (BSA)
  • MS Office
  • Knowledgeable in Federal Acts and Banking Regulations
  • Motivational attitude
  • Operational efficiency

Timeline

Branch Operations Lead (MOD)

JPMorgan Chase
03.2023 - Current

Associate Banker

JPMorgan Chase
11.2017 - 03.2023

Bachelor of Arts - Communication Studies

Portland State University

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Jessica Woolley