Jessica Workman
Oak Hill,WV
Summary
Highly-qualified Housekeeping offering 8 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable Facilities Manager articulate in communication and decisive in leadership. Smoothly runs preventive maintenance programs and special projects. Organized supply manager and analytical problem solver. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level housekeeping managemer position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Assistant Housekeeping Manager
CAMC Plateau Medical Center
03.2015 - 11.2022
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests & patents
- Improved patents or other departments satisfaction by efficiently & swiftly addressing and resolving housekeeping concerns and complaints.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Successfully maintained excellent scores on any audit by staying up-to-date with best practices & quality & safety in the housekeeping industry.
- Disposed of trash and recyclables each day to avoid waste & clutter buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained facility grounds, equipment, and safety compliance.
- Ordered, maintained and distributed supplies and inventory.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
Certified Nursing Assistant Aide
Ansted Center
04.2020 - 09.2022
- Collaborated with interdisciplinary teams to develop personalized care plans for each patient, taking into consideration their physical, emotional, and social wellbeing.
- Maintained a clean and organized work area within the facility that adhered to all health and safety regulations set forth by state guidelines.
- Participated in ongoing training opportunities to stay current on best practices in nursing assistance, consistently applying new knowledge to improve patient care quality.
- Utilized proper body mechanics during transfers and positioning, ensuring patient safety while minimizing risk of injury.
Hawks Nest State Park
Hostess & Server
07.2002 - 12.2006
- Coordinated special tours highlighting unique features within parks which increased public interest levels towards local attractions.
- Provided exceptional customer service by addressing visitor inquiries, concerns, and feedback in a timely manner.
- Continuously updated personal knowledge about environmental regulations and guidelines which helped maintain compliance with state or federal requirements.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Educated visitors on area wildlife and regional history during tours and presentations.
- Guided tours for park visitors with focus on informative and safe visits.
- Informed visitors of current and recurring dangers posed by wildlife, terrain and inclement weather.
Education
Certified - Nursing Assistance
Hiltop Nursing Home
Hilltop, WV08.2022
Diploma - Education
Midland Trail High School
Hico, WV05.2006
Skills
- Health and safety
- Scheduling Staff
- Sanitation Standards
- Room Inspections
- Work Prioritization
- Chemical Handling
- Task Delegation
- Waste Management
- Policy Enforcement
- Supply Ordering
- Public area cleanliness
- Housekeeping procedures
- Cleaning practices
- Cleaning and sanitation
- Vacuuming and sweeping
- Cleaning bathrooms
- Workload prioritization
- Training and mentoring
- Staff Training and Development
- Task assignment
- Waste disposal
- Folding clean laundry
- Health and safety compliance
- Window Cleaning
- Dusting furniture
- Cleaning techniques
- Quality improvements
- Invoice Processing
- Sorting and washing laundry
- Ordering cleaning supplies
- Quality Assurance
- Employee evaluations
- Staff Scheduling
- Performance Evaluation
- Performance Improvements
- Supply Inventory Management
- Quality Assurance Controls
- Data Archiving
- Report Generation
- Team Leadership
- Analytical Thinking
- Project Management
- Asset Management
- Customer Service
Timeline
Certified Nursing Assistant Aide
Ansted Center
04.2020 - 09.2022
Assistant Housekeeping Manager
CAMC Plateau Medical Center
03.2015 - 11.2022
Hawks Nest State Park
Hostess & Server
07.2002 - 12.2006
Certified - Nursing Assistance
Hiltop Nursing Home
Diploma - Education
Midland Trail High School
Similar Profiles
Melissa ChristianMelissa Christian
Patient Registration Clerk at CAMC Plateau Medical CenterPatient Registration Clerk at CAMC Plateau Medical Center
Tina ReavesTina Reaves
RN, PACU at CAMC Plateau Medical CenterRN, PACU at CAMC Plateau Medical Center
Dalton BerryDalton Berry
Nurse Extern at CAMC Plateau Medical Center EDNurse Extern at CAMC Plateau Medical Center ED