Jessica Wornum
Macon,GA
Summary
Dynamic and results-oriented professional with a proven track record at Otis Redding Music Camp, enhancing efficiency by 67% through innovative practice routines. Skilled in customer relationship management, adept at fostering team unity and solving analytical problems. Demonstrates exceptional adaptability and communication, driving significant improvements in learning environments and customer service quality.
Overview
2
2
years of professional experience
Work History
Coach
Otis Redding Music Camp
Macon, GA
06.2022 - 06.2024
- Designed and conducted new practice routines that enhanced overall efficiency by 67%.
- Empowered clients to achieve goals through strategic guidance.
- Developed team-building exercises to promote unity and collaboration.
- Cultivated supportive relationships with students and colleagues for an enhanced learning atmosphere.
- Utilized a variety of instructional strategies and resources to encourage active engagement, which resulted in a 15% increase year-to-year.
Hostess
Hooters
Orlando, FL
11.2022 - 08.2023
- Facilitated reservation processes and resolved guest issues through calls.
- Maintained a hospitable environment by greeting patrons.
- Displayed adaptability by supporting various departments during peak times.
- Ensured smooth restaurant functions by aiding serving staff during busy times.
- Maintained high service quality through precise communication with servers, increasing the regular visits by 8%.
Education
Bachelor of Science (B.S.) - Entertainment Business
Full Sail University
FL06.2023
Skills
- Verbal and written communication
- Customer Relationship Management
- Customer Phone Support
- Project Leadership
- Data Analysis
- Microsoft Office
- Analytical Problem Solving
- Effective Multitasking
- Adaptability
- Conflict Resolution
- Valid driver's license
- Schedule Management
Timeline
Hostess
Hooters
11.2022 - 08.2023
Coach
Otis Redding Music Camp
06.2022 - 06.2024
Bachelor of Science (B.S.) - Entertainment Business
Full Sail University
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