Jessica Wozniak
Douglassville,PA
Summary
Dedicated medical social worker with ten years of experience in case management and identifying patient needs. Possesses strong problem-solving, organizational, and communication skills. Strong background in supervision of employees, creating a positive and collaborative work environment. Well-versed in data entry and analysis related to quality assurance and performance improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
QAPI Manager
Freedom Hospice
08.2022 - 07.2023
- Continued role and responsibilities as Director of Psychosocial Services
- Created, implemented, and maintained daily comprehensive Wound Audit, ensuring compliancy with Medicare guidelines and protocol related to nursing and aide Care Plans
- Completed routine Admission and Discharge audits, coordinating with all members of Care Team to secure relevant information in all electronic medical records
- Assisted in gathering relevant documents and analyzing patient charts for Additional Documentation Request claim submission with purpose of preserving Medicare-funded services for identified hospice patients
Director of Psychosocial Services
Freedom Hospice
09.2021 - 07.2023
- Supervised members of social work and chaplain teams to maximize performance, especially through difficult patient and family dynamics
- Train new psychosocial employees on use of industry-standard database systems
- Evaluated social work and chaplain employee performance, providing constructive feedback and identifying goals to improve provision of services
- Cultivated positive rapport with psychosocial staff to create positive working environment and promote employee retention and satisfaction
- Created and maintained Excel databases to track status of Code Status and final arrangements
- Completed Family Satisfaction Survey calls upon admission and six weeks later to provide critical education to patients/families and identify/prevent potential service failures
Hospice Social Worker
Freedom Hospice
08.2018 - 08.2021
- Conducted in-home visits to provide education, counseling and services related to end-of-life care
- Completed routine comprehensive psychosocial assessments upon admission and recertification to identify/update risk and protective factors that impact provision of care
- Assisted patients and their families to access necessary end-of-life resources, including financial assistance, placement options, and final arrangements
- Provided education and assisted patients and families to complete appropriate Advanced Directives to honor end-of-life wishes
- Served as member of interdisciplinary team, assisting members to understand how diverse dynamics affect provision and acceptance of hospice services through bi-weekly care conferences
- Coordinated with patients, families, and Care Team to create and implement effective care plan goals and interventions based on identified risk factors and patient preferences
- Maintained detailed and timely documentation of patient needs and progress towards mutually identified goals
Hospice Social Worker
Holy Savior Hospice
10.2015 - 07.2018
- Conducted monthly chart audits for psychosocial staff to ensure Medicare compliance
- Created database of resources (i.e., facilities, medical providers, etc.) to enable provision of effective care
Hospice Social Worker
Novus Health Services
05.2015 - 10.2015
Medical Social Worker
Hospice Community Care Of Texas
12.2013 - 05.2015
Education
Master of Social Work - Medical Social Work
West Virginia University
Morgantown, WV05.2013
Bachelor of Arts - Psychology
Saint Francis University
Loretto, PA12.2010
Skills
- Quality Assurance data entry and analysis
- Psychosocial Staff Management and Supervision
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Organization and attention to and detail
- Time management
- Ability to work individually as well as collaboratively with members of interdisciplinary teams
- Mastery of written and oral communication
- Eagerness to learn and overcome challenges
Certification
PA Social Worker License #130666 - Expiration 2/28/2025
Timeline
QAPI Manager
Freedom Hospice
08.2022 - 07.2023
Director of Psychosocial Services
Freedom Hospice
09.2021 - 07.2023
Hospice Social Worker
Freedom Hospice
08.2018 - 08.2021
Hospice Social Worker
Holy Savior Hospice
10.2015 - 07.2018
Hospice Social Worker
Novus Health Services
05.2015 - 10.2015
Medical Social Worker
Hospice Community Care Of Texas
12.2013 - 05.2015
Master of Social Work - Medical Social Work
West Virginia University
Bachelor of Arts - Psychology
Saint Francis University
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