Jessica Wright
Fort Worth,TX
Summary
Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Creative Business Development with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities. Ready to leverage experience to drive success and innovation in new role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
CavTac Airsoft Arena
01.2021 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Bridal Stylist
The Styling Stewardess
03.2021 - 01.2023
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Provided emotional support and companionship to clients.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Business Development
PROCO Roofing and Construction
02.2020 - 06.2022
- Developed strong relationships with key stakeholders, enhancing partnerships and collaboration opportunities.
- Increased brand awareness through effective social media campaigns and content creation.
- Contributed to the development of strategic business plans aimed at expanding market share.
- Conducted market research, identifying new business opportunities and potential clients.
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Enhanced company reputation by consistently delivering high-quality roofing solutions to clients.
- Educated customers on the benefits of various roofing products, resulting in informed decision making.
- Assisted clients in selecting appropriate roofing materials based on their needs, budget, and aesthetic preferences.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Bridal Makeup and Hair
Three Zero Six
01.2018 - 07.2020
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Styled hair, makeup and nails for customers for special events and occasions.
- Ensured a smooth and efficient workflow during high-traffic event days by coordinating with fellow team members, leading to seamless execution of services.
- Developed creative techniques to provide clients with latest hairstyles.
- Provided clients with detailed tutorials on maintaining their new hairstyle or makeup look at home which led to positive feedback.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
- Maintained a clean workspace compliant with all hygiene regulations as well as taking additional safety precautions due to COVID19.
Spa Receptionist
Great Wolf Lodge
06.2017 - 05.2019
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Escorted clients to spa areas, treatment rooms, and offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Resolved client issues professionally, promoting a positive image of the spa brand.
- Updated customer records and maintained accurate client information.
- Enforced spa policies, following company procedures at all times.
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
Assistant
Milcom Supply
06.2014 - 09.2016
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Organized and detail-oriented with a strong work ethic.
Education
DuVall's School of Cosmetology
Hurst, TX12-2018
GED -
Tarrant County College
Hurst, TX01.2016
Skills
- Business Development
- Sales Management
- Outside Sales
- Account Management
- Communication skills
- Time management
- Research and planning skills
- Operations management
- Leadership and team building
- Verbal and written communication
- Efficient multi-tasker
- Customer retention
- Organizational development
Certification
Cosmetology License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Business Developer
Languages
English
Timeline
Bridal Stylist
The Styling Stewardess
03.2021 - 01.2023
General Manager
CavTac Airsoft Arena
01.2021 - Current
Business Development
PROCO Roofing and Construction
02.2020 - 06.2022
Bridal Makeup and Hair
Three Zero Six
01.2018 - 07.2020
Spa Receptionist
Great Wolf Lodge
06.2017 - 05.2019
Assistant
Milcom Supply
06.2014 - 09.2016
Cosmetology License
DuVall's School of Cosmetology
GED -
Tarrant County College
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