Jessica Wright
Glen Burnie,MD
Summary
Dynamic Program Analyst with the Social Security Administration, skilled in strategic planning and business process improvement. Successfully enhanced team productivity through training and developed comprehensive project plans. Proven ability to monitor program performance and implement corrective actions, ensuring compliance and operational excellence in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Program Analyst
Social Security Administration, SSA
09.2014 - Current
- Facilitated effective communication among team members to enhance collaborative work environment.
- Monitored program performance against benchmarks, implementing corrective actions to achieve desired outcomes.
- Trained team members on new software tools, boosting productivity and efficiency.
- Developed comprehensive project plans outlining tasks, timelines, and resource requirements for complex initiatives.
- Analyzed technical inquiries and claims across programs, responding to questions thoroughly after researching relevant policies.
- Briefed executives on significant issues requiring their input related to program workloads.
- Contributed as product owner for Debt Management Product, overseeing agile development of a web-based application.
- Participated in IT Modernization Project, enhancing tools for technicians evaluating customer eligibility for benefits.
District Manager
Social Security Administration, SSA
03.2012 - 09.2014
- Supervised multiple locations, enforcing high operational quality standards.
- Conducted regular audits to ensure compliance with policies and regulations.
- Created a positive work environment, enhancing teamwork and professional growth.
- Coordinated logistics for successful store openings, ensuring smooth transitions.
- Administered all phases of Social Security programs within Baltimore West service area.
- Mentored employees and subordinate management personnel for improved performance.
- Established cooperative relationships with various governmental and nongovernmental organizations.
- Assessed employee performance and provided timely, constructive feedback.
Education
Bachelor of Arts - Business Administration
Virginia State University
Petersburg, VA05-1996
Skills
- Strategic planning
- Business process improvement
- Requirements gathering
- Risk assessments
- Budget planning
- Proficient in [software]
Accomplishments
RECOGNITION OF CONTRIBUTION PERFORMANCE AWARD
EXEMPLARY CONTRIBUTION OR SERVICE AWARD
RECOGNITION OF CONTRIBUTION PERFORMANCE AWARD
EXEMPLARY
EXEMPLARY CONTRIBUTION OR SERVICE AWARD RECOGNITION OF CONTRIBUTION PERFORMANCE AWARD RECOGNITION
Awarded for consistently maintaining a high quality of performance in my current position and being a valuable resource person for other employees. Also awarded for being courteous and considerate of our customers and completing claims and postentitlement workloads timely and accurately.
Languages
English
Full Professional
Timeline
Program Analyst
Social Security Administration, SSA
09.2014 - Current
District Manager
Social Security Administration, SSA
03.2012 - 09.2014
Bachelor of Arts - Business Administration
Virginia State University
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