Jessica Wright
Spencer,IA
Summary
Experienced Human Resources Executive with a deep understanding of organizational management across both private & public sector. A creative leader with a commitment to collaboration & communication. Highly skilled in leadership development, people operations, project management, continuous improvement & employee relations.
Overview
27
27
years of professional experience
25
25
Years of Human Resource Management Experience
Work History
Human Resources Director
City of Spencer
2021.04 - Current
- Maintain company compliance with local, state, and federal laws in the public sector
- Oversee compensation and benefit administration in accordance with market conditions and budget demands
- Create and implement forward-thinking initiatives to improve employee engagement
- Manage workers' compensation program & OSHA reporting; co-manage safety compliance program
- Employee leadership, mediation & conflict resolution
- Manage recruiting, on-boarding & retention processes
- Manage Affirmative Action and EEOC compliance to promote equitable workplace
- Serve as a Department Head on the City executive team
- Manage employment policies & procedures; oversee SOPs
- Develop leadership, supervisors and line staff; develop succession plans and promotion paths for staff
- Manage in-house IT projects & troubleshoot issues
- Manage internal safety management program & training
- Manage Well-being program & oversee organization events
- Serve on Continuous Improvement Plan (CIP) Committee to identify & approve city projects & budgets.
Independent Business Consultant
Northstate Foot & Ankle Specialists (NFAS), Inc
Chico , CA
2012.11 - Current
- Work is performed remotely from Spencer, IA
- I am currently serving as Operations Consultant to the NFAS Practice Manager, on a per diem basis to perform all duties I held as COO during my 1-year commitment when I worked in a hybrid capacity (2019, 2021)
- Oversee all operations of medical practice
- Manage expansion to open secondary practice location
- Created job descriptions, policies, procedures & handbook
- Full charge bookkeeping & financial reporting (A/R, A/P, payroll)
- Improve billing processes to increase revenue
- Oversaw development of Standard Operating Procedures & updated practice regulations
- Implemented OSHA training & compliance program
- Developed & trained Practice Manager to successfully assume role
- Created & implemented performance review process
- Hired/expanded physicians & staff
- Developed & oversaw new marketing initiatives
- Evaluated & oversaw IT improvements
- Successfully led MIPS initiatives
- Developed 3 & 5 year organizational mission & strategic plans; educated physicians & staff to help achieve those goals
- Led the team to increase profit within one year by 1 million dollars & avoided layoffs during the impact of COVID19.
Human Resource & Safety Manager
Demco Manufacturing
2018.08 - 2019.10
- Responsible for Human Resource & Safety management of the Spencer, Iowa location
- Payroll, health & 401k benefits & worker's compensation administration; managed FMLA/STD leave; performance review process, staff development and company event planning; prepared payroll; advised Senior Leadership team on company policies/processes; managed safety teams & held safety trainings, advised on & implemented safety protocols
- Handled staff mediation, mentoring and disciplinary procedures
- Responsible for recruitment, hiring & on-boarding
- Managed safety procedures/policies in manufacturing processes, including OSHA regulations
- Advise leadership on policies & procedures
- Taught Crucial Conversations across company teams.
Vice President of Operations
Seasons Center for Behavioral Health
2016.08 - 2017.12
- Responsible for daily operations of all behavioral health clinic services across 12 facilities in 8 counties in northwest Iowa
- Supervised on-sight and off-sight nurses, scribes, emergency services, front desk, intake and medical records support staff, as well as facilities maintenance
- Successfully implemented a new scheduling system, which increased department revenue by 31%
- Oversaw human resource department, performance review process, recruitment/on-boarding and retention, as well as staff development plans
- Oversaw credentialing of providers & contract negotiations
- Served as business liaison to local hospitals, clinics and facilities and, as a member of the leadership team, assisted in guiding Seasons' growth
- Responsible for opening, closing and relocating offices
- Responsible for day-to-day operations of Camp Autumn, and served as the Camp Administrative Director; lived on-site and oversaw property maintenance & improvement.
Practice Manager
Chico Podiatry Group
2014.07 - 2015.12
- Complete practice management of a four-physician surgical practice including A/R, A/P using Quickbooks, payroll, Cal-OSHA and employment law compliance, patient billing and collections
- Responsible for all human resource duties, including creating and maintaining a positive, productive working environment while overseeing and expanding duties of all staff
- Conducted regular staff meetings, was responsible for facilitating insurance and provider contracts, cash handling, supply ordering, computer troubleshooting and instruction while pursuing constant growth of practice and employees
- Responsible for Meaningful Use and PQRS requirements
- Managed IT & marketing needs
- Provided supervision and management to team of support personnel.
Director of Human Resources
Auctiva Corporation / Alibaba
2006.07 - 2012.11
- Recruiting, on-boarding & retention
- Benefit negotiation and administration
- Payroll using ADP Workforce Now
- Employment law compliance training and implementation
- Managed worker’s compensation administration
- Organizational/strategic planning
- Event planning and management
- Approved, processed and monitored departmental purchase requisitions and maintained petty cash fund
- Prior to Alibaba acquisition in 2010, responsible for full charge bookkeeping using Quickbooks
- Instrumental in acquisition, due diligence and restructuring
- Designed, implemented and enforced company policies including disciplinary, mediation and termination procedures
- Advised and developed management's skills
- Implemented performance and wage review processes
- Responsible for H1B visa and green card immigration applications
- Served as a member of the executive team, Executive Assistant to the CEO and primary legal and business liaison for corporation
- Managed all local and remote property management of facilities, including lease and vendor contract negotiations, as well as office expansions and closures
- Served as primary liaison for parent company (Hangzhou, China) and board of directors
- Oversaw and contributed to monthly employee newsletter, intranet content and website management and career pages content
- Coordinated charity and fundraising events, and local/international corporate travel.
Office Manager
Chico Podiatry Group
2002.07 - 2006.07
- Complete practice management of a three-physician surgical practice including A/R, A/P, payroll, Cal-OSHA and employment law compliance, patient billing and collections
- Responsible for all human resource duties, including creating and maintaining a positive, productive working environment while overseeing and expanding duties of all staff
- Filled in for receptionists, transcriptionists and insurance biller, including resolution of escalated/outstanding claims for Medicare/Medi-Cal, HMO and PPO carriers
- Oversaw general flow of office, working closely with partners
- Responsible for facilitating insurance and provider contracts, cash handling, supply ordering, computer troubleshooting and instruction while pursuing constant growth of practice and employees
- Maintained computer and physical filing systems.
Office Manager | Previous Receptionist
Dollinger Chiropractic Clinic
1996.09 - 2002.07
- Responsible for all human resource and office management duties, including patient account maintenance and collections using Raintree software, A/R and A/P, payroll, implementation and training of windows based medical software and electronic billing
- Patient/insurance billing including Medicare, HMO, PPO, personal injury and worker's compensation using ICD-9 and CPT codes
- Extensive computer work in AutoDoc, Ross Forms Tools and dictation of QME and medical transcription
- Previously responsible for all front and back office duties including assisting with electrical muscle stimulation, ultrasound and development of x-rays
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression.
Education
Business Administration
1996
undefined
1994
diploma - undefined
05.1992
Skills
- Human Resources Operations & Strategy
- Recruitment, Retention & Succession
- Policy and Procedure Development
- Local, State and Federal Regulation Compliance
- Compensation & Benefit Administration
- Training, Development & Performance Management
Certification
- Certified Crucial Conversations Trainer
- I-OSHA & Cal-OSHA 10 Certified
- Human Resource Manager Certified, HR Advisory
Affiliations
- Society of Human Resource Management (SHRM)
- CA Chamber of Commerce
- IA Chamber of Commerce
- Red Cross Disaster Action Response Team Member (NE/IA)
- Spencer Community Emergency Response Team (CERT) chair
- Iowa & National Public Employee Labor Relations Member
Timeline
Human Resources Director - City of Spencer
2021.04 - Current
Human Resource & Safety Manager - Demco Manufacturing
2018.08 - 2019.10
Vice President of Operations - Seasons Center for Behavioral Health
2016.08 - 2017.12
Practice Manager - Chico Podiatry Group
2014.07 - 2015.12
Independent Business Consultant - Northstate Foot & Ankle Specialists (NFAS), Inc
2012.11 - Current
Director of Human Resources - Auctiva Corporation / Alibaba
2006.07 - 2012.11
Office Manager - Chico Podiatry Group
2002.07 - 2006.07
Office Manager | Previous Receptionist - Dollinger Chiropractic Clinic
1996.09 - 2002.07
California State University - , Business Administration
Butte Community College - ,
Chico Senior High School - diploma,
- Certified Crucial Conversations Trainer
- I-OSHA & Cal-OSHA 10 Certified
- Human Resource Manager Certified, HR Advisory
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