JESSICA WRIGHT

• Maintains company compliance with local, state, and federal laws in the public sector.
• Oversee compensation and benefit administration in accordance with market conditions and budget demands.
• Create and implement forward-thinking initiatives to improve employee engagement.
• Manage workers' compensation program for employees injured on job; OSHA reporting; co-manage safety compliance program.
• Address employee conflicts with appropriate urgency, and serve as mediator and advisor on internal issues.
• Manage recruiting, on-boarding & retention processes.
• Manage Affirmative Action and EEOC complaints to promote equitable workplace.
• Serve as a Department Head on the City leadership team.
• Provide updates on employment policy changes to satisfy compliance and state laws; keep employee handbook current.
• Develop leadership, supervisors and line staff; develop succession plans and promotion paths for staff.
• Manage in-house IT projects & troubleshoot issues.
• Manage WellBeing program & oversee events.
• Serve on Continuous Improvement Plan (CIP) Committee to identify & approve city projects & budgets.

Work is performed remotely from Spencer, Iowa with travel, as needed, to CA. I am currently serving as Business Consultant to the new Practice Manager, on a per diem basis to perform all duties I held as COO during my 1-year commitment:

• Oversee all operations of NFAS, a 4-physician surgical podiatry start-up practice in two locations.
• Created job descriptions, policies, procedures & employee handbook; created job descriptions.
• Full charge bookkeeping & financial reporting (A/R, A/P, payroll); streamlined accounting processes.
• Led the team to increase profit within one year by 1 million dollars & avoided layoffs during the impact of COVID19.
• Instituted collections & patient billing processes, oversaw development of Standard Operating Procedures, brought practice up to code on all regulations, including OSHA compliance & training.
• Developed & trained Practice Manager on Human Resource policies & procedures; implemented new performance review program.
• Hired/expanded physicians & staff.
• Developed & oversaw new marketing initiatives.
• Evaluated & oversaw IT improvements.
• Successfully led MIPS initiatives.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures; oversaw OSHA reporting.
• Developed 3 & 5 year organizational mission & strategic plans; educated physicians & staff to help achieve those goals.

• Responsible for Human Resource & Safety management of the Spencer, Iowa location.
• Payroll, health & 401k benefits & worker's compensation administration; managed FMLA/STD leave; performance review process, staff development and company event planning; prepared payroll; advised Senior Leadership team on company policies/processes; managed safety teams & held safety trainings, advised on & implemented safety protocols.
• Handled staff mediation, mentoring and disciplinary procedures.
• Responsible for recruitment, hiring & on-boarding.
• Managed safety procedures/policies in manufacturing processes, including OSHA regulations.
• Advise leadership on policies & procedures.
• Taught Crucial Conversations across company teams.

• Responsible for day-to-day operations of all behavioral health clinic services across 12 facilities in 8 counties throughout northwest Iowa.
• Supervised on-sight and off-sight nurses, scribes, emergency services, front desk, intake and medical records support staff, as well as facilities maintenance.
• Successfully implemented a new scheduling system, which increased department revenue by 31%.
• Oversaw human resource department, performance review process, recruitment/on-boarding and retention, as well as staff development plans.
• Oversaw credentialing of providers & contract negotiations.
• Served as business liaison to local hospitals, clinics and facilities and, as a member of the leadership team, assisted in guiding Seasons' growth.
• Responsible for logistics related to opening, closing and relocating offices.
• Responsible for day-to-day operations of Camp Autumn, and served as the Camp Administrative Director; lived on-site and oversaw property maintenance & improvement.

• Complete practice management of a four-physician surgical practice including A/R, A/P using Quickbooks, payroll, Cal-OSHA and employment law compliance, patient billing and collections.
• Responsible for all human resource duties, including creating and maintaining a positive, productive working environment while overseeing and expanding duties of all staff.
• Responsible for general flow of office, working closely with partners toward practice efficiency.
• Conducted regular staff meetings, was responsible for facilitating insurance and provider contracts, cash handling, supply ordering, computer troubleshooting and instruction while pursuing constant growth of practice and employees.
• Responsible for Meaningful Use and PQRS requirements, including staff training, compliance and reporting, as well as the transition to ICD-10.
• Other duties included computer software/IT troubleshooting, vendor and community relations and marketing/ advertising responsibilities.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided supervision and management to team of support personnel.
• Performed all accounting, budgeting, and financial reporting.

• Recruiting, on-boarding & retention
• Benefit negotiation and administration
• Payroll using ADP Workforce Now;compensation negotiation, employment law compliance training and implementation.
• EEOC, ADA, FSLA, FMLA, PFL, SDI, unemployment and Workers Compensation compliance.
• Organizational/strategic planning, event planning and positive employee relations/morale.
• Approved, processed and monitored departmental purchase requisitions and maintained petty cash fund.
• Prior to Alibaba acquisition in 2010, responsible for full charge bookkeeping using Quickbooks.
• Instrumental in acquisition, due diligence and reorganization processes.
• Designed, implemented and enforced company policies including disciplinary, mediation and termination procedures.
• Advised and developed management's skills.
• Implemented performance and wage review processes.
• Responsible for H1B visa and green card immigration application process.
• Served as a member of the executive team, Executive Assistant to the CEO and primary legal and business liaison for corporation.
• Managed all local and remote property management of facilities, including lease and vendor contract negotiations, as well as office expansions and closures.
• Served as primary liaison for parent company (Hangzhou, China) and board of directors.
• Oversaw and contributed to monthly employee newsletter, intranet content and website management and career pages content.
• Coordinated charity and fundraising events, and local/international corporate travel.
• Managed HR Coordinator.

• Complete practice management of a three-physician surgical practice including A/R, A/P, payroll, Cal-OSHA and employment law compliance, patient billing and collections.
• Responsible for all human resource duties, including creating and maintaining a positive, productive working environment while overseeing and expanding duties of all staff.
• Filled in for receptionists, transcriptionists and insurance biller, including resolution of escalated/outstanding claims for Medicare/Medi-Cal, HMO and PPO carriers.
• Oversaw general flow of office, working closely with partners.
• Responsible for facilitating insurance and provider contracts, cash handling, supply ordering, computer troubleshooting and instruction while pursuing constant growth of practice and employees.
• Maintained computer and physical filing systems.

• Responsible for all human resource and office management duties, including patient account maintenance and collections using Raintree software, A/R and A/P, payroll, implementation and training of windows based medical software and electronic billing.
• Patient/insurance billing including Medicare, HMO, PPO, personal injury and worker's compensation using ICD-9 and CPT codes.
• Extensive computer work in AutoDoc, Ross Forms Tools and dictation of QME and medical transcription.
• Previously responsible for reception, customer service, money collection, all front and back office duties including assisting with electrical muscle stimulation, ultrasound and development of x-rays.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.