Jessica Wrushen
Drummonds,TN
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Elk Valley Healthcare
10.2023 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Caregiver
Comfort Keepers
06.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Personal Care Assistant
The Arbors At Parkway Cove
05.2023 - Current
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Home Health Caregiver
Cornerstone Caregiving
06.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Delivery Driver
Uber Eats
02.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Medical Assistant
Hope Primary Care
02.2021 - 03.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
House Manager
Caregiver of Tennessee
10.2017 - 12.2020
- Maintained positive pstient relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
Teacher
Daycare, Learning Tree Daycare
01.2020 - 05.2020
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supported student physical, mental, and social development using classroom games and activities.
Referral Coordinator/Medical Office Assistant
Associates of Family Practice
06.2018 - 03.2020
- Answered phone calls and messages for 2-physicians for a Family Practice medical facility, scheduling appointments, and handling patient inquiries.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Lead Sales Associate
Dollar General
07.2015 - 05.2017
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained knowledge of current sales and promotions.
- Performed inventory control procedures to manage stock.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Residential Cleaner
Eventfully-Yours Cleaning
11.2013 - 05.2014
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Assistant Manager, Cashier, Hostess
Kyoto Japanese Steakhouse and Sushi Bar
07.2011 - 03.2013
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed strategy to increase sales and drive profits.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Diploma - - Pharmacy Technician
Penn Foster College
Scottsdale, AZ06.2023
Certificate - - Phlebotomy
Northwest Phlebotomy School
Memphis, TN11.2023
Certificate - - IV Therapy
Northwest Phlebotomy School
11.2023
Certificate - - Nursing Assistant
Career Academy
Memphis, Tn08.2023
Diploma - - University Path
Munford High School
Munford, TN05.2009
Skills
- 10 years)
- Medical office experience (6 years)
- Laboratory experience (6 years)
- Accountability (10 years)
- Attention to Detail (10 years)
- Insurance Verification
- Phlebotomy
- ICD-10
- ICD-9
- Case Management
- Medications Familiarity
- Family Support and Assistance
- Medical Records Management
- EMR Systems
- Feeding Assistance Expertise
- Grooming and Bathing Assistance
- Wound Care
- Charting Expertise
- Laboratory Testing
- Activities of Daily Living (ADL) Support
- Time Management
- Palliative Care
- Wheelchair Assistance
- Microsoft Outlook
- Nursing Assistance
- Geriatrics
- Pediatrics
- Pharmacology
Certification
Patient Care (6 years)
Customer service (10+ years)
Multi-line Phone Systems (6 years)
EMR Systems (6 years)
Computer skills (10+ years)
Organizational skills (10+ years)
Management (7 years)
Communication skills (10+ years)
Teamwork (10+ years)
Customer relationship management
Problem solving (10+ years)
Computer Operation
Additional Information
- Authorized to work in the US for any employer
Timeline
CNA - Certified Nursing Assistant
Elk Valley Healthcare
10.2023 - Current
Personal Care Assistant
The Arbors At Parkway Cove
05.2023 - Current
Caregiver
Comfort Keepers
06.2022 - Current
Home Health Caregiver
Cornerstone Caregiving
06.2022 - Current
Medical Assistant
Hope Primary Care
02.2021 - 03.2022
Teacher
Daycare, Learning Tree Daycare
01.2020 - 05.2020
Delivery Driver
Uber Eats
02.2019 - Current
Referral Coordinator/Medical Office Assistant
Associates of Family Practice
06.2018 - 03.2020
House Manager
Caregiver of Tennessee
10.2017 - 12.2020
Lead Sales Associate
Dollar General
07.2015 - 05.2017
Residential Cleaner
Eventfully-Yours Cleaning
11.2013 - 05.2014
Assistant Manager, Cashier, Hostess
Kyoto Japanese Steakhouse and Sushi Bar
07.2011 - 03.2013
Diploma - - Pharmacy Technician
Penn Foster College
Certificate - - Phlebotomy
Northwest Phlebotomy School
Certificate - - IV Therapy
Northwest Phlebotomy School
Certificate - - Nursing Assistant
Career Academy
Diploma - - University Path
Munford High School
Patient Care (6 years)
Customer service (10+ years)
Multi-line Phone Systems (6 years)
EMR Systems (6 years)
Computer skills (10+ years)
Organizational skills (10+ years)
Management (7 years)
Communication skills (10+ years)
Teamwork (10+ years)
Customer relationship management
Problem solving (10+ years)
Computer Operation
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