Jessica Wyles
Vidalia,LA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Respiratory Therapist
Franklin County Memorial Hospital
Meadville, MS
04.2019 - Current
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
- Managed and operated mechanical ventilators to deliver airway management.
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, and blood chemistry changes.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
Customer Service Representative
Republic Finance
Natchez, MS
10.2015 - 10.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Cross-trained and backed up other customer service managers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Contributed to increased sales revenue by identifying cross-selling opportunities while working with clients on their loan applications.
- Assisted in risk management efforts by carefully evaluating borrower qualifications against established lending guidelines and escalating potential concerns to appropriate decisionmakers.
BSA Assistant
Concordia Bank & Trust
Vidalia, La
01.2015 - 10.2015
- Gathered, reviewed and reported on findings.
Loan Operations Clerk
Britton & Koontz Bank
Natchez, MS
08.2006 - 07.2012
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
Education
Associate Of Applied Science - Respiratory Therapy
Copiah-Lincoln Community College
Natchez05.2019
Associate Of Applied Arts - General Studies
Copiah-Lincoln Community College
Natchez, MS05.2013
Skills
Documentation Review
File processing
Mortgage Knowledge
Loans
Risk management assessments
Banking
Loan Packaging
Regulatory Compliance
Customer Service
Customer Communication
Loan Application Preparation
Application Review
Bank Secrecy Act BSA
Time Management
Attention to Detail
Active Listening
Effective Communication
Self Motivation
Professionalism
Timeline
Respiratory Therapist
Franklin County Memorial Hospital
04.2019 - Current
Customer Service Representative
Republic Finance
10.2015 - 10.2016
BSA Assistant
Concordia Bank & Trust
01.2015 - 10.2015
Loan Operations Clerk
Britton & Koontz Bank
08.2006 - 07.2012
Associate Of Applied Science - Respiratory Therapy
Copiah-Lincoln Community College
Associate Of Applied Arts - General Studies
Copiah-Lincoln Community College